Support » Plugin: 3CX Live Chat » Is it possible to disable ‘ding’ alert sound on client side of the live chat?

  • Resolved graphitedesign

    (@graphitedesign)


    We have just installed the plugin and carried some basic configuration and testing – it seems to be a very solid product with good options for customisation. One quick question for us is: ‘is there any way to turn off the delivery of the ‘ding’ on the visitor’s chat when a response is made by a chat operator’?

    Our need for the chat functionality is to assist people in difficult domestic situations and the possibility of a loud ‘ding’ occurring the first time an operator responds could put them in a difficult situation.

    Is this possible – either programatically (if so where) or via a config (again, if so where)?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wp3cx

    (@wp3cx)

    Hi @graphitedesign ,

    There is an option in the settings which disables sound both on the operator’s and user’s end. It is under Settings -> General Settings -> “Play a sound when a new message is received

    There isn’t any way to disable the sound on client side only and we normally avoid suggesting users to make any changes in the code of the plugin as it could easily break functionality (and will also be overwritten during update). However, in your case if it is really important to have this, you can try commenting out line 449 in file /js/wplc_node.js, but I cannot guarantee that it will work nor can give further instructions šŸ™‚ (make sure you clear cache after the change).

    Have a nice day and stay safe!

    Thread Starter graphitedesign

    (@graphitedesign)

    Appreciate the rapid response. Will try the code option and be aware that upgrades will overwrite it. Will report back with results for others who may find themselves in the same situation.

    Thanks, stay safe too.

    Thread Starter graphitedesign

    (@graphitedesign)

    OK so for future – this fix works perfectly (until an update I guess). Looking at a way to override this so updates won’t kill the change šŸ˜‰ If I come up with a solution (which I doubt) I will post it here.

    Thanks again.

Viewing 3 replies - 1 through 3 (of 3 total)
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