• Resolved trex556

    (@trex556)


    Has anyone who purchased this plugin been able to get the advertised Premium Support via ticket submission on their site?

    I am beginning to think their “Premium Support” is a scam, and they only use this forum for the free version…

    They advertise:
    “Access to one-on-one private support.” on the Pro Version

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter trex556

    (@trex556)

    Tagging:
    @brianmiyaji

    Plugin Contributor Roch

    (@rochesterj)

    Hi there!

    Thanks for reaching out!

    Can you please tell me the title of your support ticket? I’d be glad to check it for you.

    Thanks!

    Plugin Contributor Roch

    (@rochesterj)

    BTW, I saw other users with issues regarding the contact popup, so maybe that was the same issue you’ve got. You can get in touch by sending an email to help at themeboy dot com

    Thanks!

    Plugin Contributor Roch

    (@rochesterj)

    Just saw your ticket about the colors change, if that’s the one, we can keep working on the support channel.

    Thanks!

    I’ve had issues with support also but only recently to be fair. It’s probably the most important support ticket I’ve ever needed help with as the tournament is live now but not working 🤷🏻‍♂️

    Plugin Contributor Roch

    (@rochesterj)

    Hi Robbie!

    I have just updated your ticket as well. That’s quite an odd issue that I haven’t seen before.

    Cheers!

    Thread Starter trex556

    (@trex556)

    I was able to get the Support Pop-up to work but only after I used a VPN.

    I would suggest a standard ticket submission method rather that relying on some script that may not work for everyone…

    Plugin Contributor Roch

    (@rochesterj)

    That’s a fair point. I’m not sure why the form isn’t working sometimes, but in case it happens again, you can reach us via email (and we can warn other users to do that as well).

    Thanks!

    Hi, I would also be satisfied if you could help, I’m not receiving an answer regarding the extension and upgrade of SportsPress Pro. I tried your e-mail presales@themeboy.com without any feedback. Thank you for your response. All the best and take care.

Viewing 9 replies - 1 through 9 (of 9 total)
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