Title: IRIS Payments error
Last modified: May 28, 2026

---

# IRIS Payments error

 *  [ntinos21](https://wordpress.org/support/users/ntinos21/)
 * (@ntinos21)
 * [1 week, 6 days ago](https://wordpress.org/support/topic/iris-payments-error/)
 * When a customer places an order using the Nexi payment method and selects IRIS
   Payments, the payment process appears to complete successfully, but the customer
   is not redirected to the WooCommerce Thank You / Order Confirmation page after
   payment completion.
 * Because the redirect to the Thank You page does not happen the order comes on
   admin as failed.
 * Can you please fix this problem?

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Firis-payments-error%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/woo-alpha-bank-payment-gateway/assets/icon-256x256.png?rev
   =2174234)
 * [Payment Gateway – nexi Alpha Bank for WooCommerce](https://wordpress.org/plugins/woo-alpha-bank-payment-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-alpha-bank-payment-gateway/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-alpha-bank-payment-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-alpha-bank-payment-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-alpha-bank-payment-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-alpha-bank-payment-gateway/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [ntinos21](https://wordpress.org/support/users/ntinos21/)
 * Last activity: [1 week, 6 days ago](https://wordpress.org/support/topic/iris-payments-error/)
 * Status: not resolved