Support » Plugin: BulletProof Security » IPs and whitelist

  • Resolved ibiza69

    (@ibiza69)


    Hi! I’m writting because we are facing a weird problem. We have job sites and there is an international company that wants to index our feeds as many other companies do since years ago, but this company tell us that when they try to index (invoke) our feeds, they get bloqued. I spoke with our server admins and is not from that side, so I though that maybe asking you if BPS could possibly block this access to the feeds? and if could, then is there is a way for including at htaccess file a command for whitelisting their IP and where to place it (root or admin) and in which section of your plugin.

    Thanks in advance for any help, we really need to work with this company 🙂

Viewing 9 replies - 16 through 24 (of 24 total)
  • Plugin Author AITpro

    (@aitpro)

    In the 403 error that you posted this is the path to symphony in that error message > /var/www/vhosts/insertia.net/httpdocs_new/vendor/symfony/http-client/Response/CommonResponseTrait.php.

    Plugin Author AITpro

    (@aitpro)

    One thing that sticks out that is odd is this > httpdocs_new. The standard name for that hosting account root folder is normally: httpdocs and not httpdocs_new.

    • This reply was modified 1 month, 1 week ago by AITpro.
    Thread Starter ibiza69

    (@ibiza69)

    Thanks! I shall share with them your words, and about the Symfony as it not in our server I can´t do much with the htaccess code that you recommended to place in the file, isn´t it?

    Plugin Author AITpro

    (@aitpro)

    The first thing you need to do is to do the BPS troubleshooting steps to confirm or eliminate that BPS is causing the 403 error. Let me know what happens after doing the BPS troubleshooting steps.

    Thread Starter ibiza69

    (@ibiza69)

    How do I BPS troubleshooting steps? Thank you!

    Plugin Author AITpro

    (@aitpro)

    1. On the Security Modes page, click the Root Folder BulletProof Mode Deactivate button.
    2. On the Security Modes page, click the wp-admin Folder BulletProof Mode Deactivate button.

    Then test if your Feed is still being blocked or not.

    Thread Starter ibiza69

    (@ibiza69)

    Hi, company wrote me that they can access now to feeds, with the code you gave me to place at root htaccess n#Âş12!!

    Thanks a lot for all this nice help, time dedicated and attention!

    Have a great day @aitpro!

    Plugin Author AITpro

    (@aitpro)

    Great! Thanks for confirming the problem is fixed.

    Plugin Author AITpro

    (@aitpro)

    Resolving this thread.

Viewing 9 replies - 16 through 24 (of 24 total)
  • You must be logged in to reply to this topic.