Hi there, thanks for reaching out for help with Facebook! I understand that you’re having some problems connecting Facebook – I’m sorry to hear that but I’m happy to assist.
First thing we can check is if you’re running updated versions of WordPress, WooCommerce, and the Facebook extension. Be sure to update everything on your site with an update available.
Next, it will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Status section of your site. Once there, click on the
Get system report button and then copy it by clicking on the
Copy for support button. Then paste it here in a comment.
And as the issue you’re experiencing is quite uncommon, it’s likely that you’re running into a conflict. Have you been able to absolutely narrow it down to our Facebook for WooCommerce extension? To help confirm, you can run a conflict test.
You can use a plugin like Health Check for that. It has a troubleshooting mode where only you as the admin will see any changes made to the site. The general steps for the conflict test would be:
1. Enable troubleshooting mode on the [Health Check plugin](https://wordpress.org/plugins/health-check/) which will deactivate all plugins and switch the site’s theme to a default one like Storefront
2. Activate WooCommerce and the Facebook for WooCommerce extension.
3. Check if you’re able to connect.
If the problem is gone, then activate plugins again.
Looking forward to hearing from you! 🙂