IPN not working for a paypal account

  • Resolved ddwornik

    (@ddwornik)


    7 years, 8 months ago

    I have a Woo commerce site that has been working until fairly recently.

    I initially assumed it had to do with IPN and the version of curl, but I’ve moved it to a different server and am still having problems.

    It works perfectly with other paypal accounts, but not when using my customer’s. Personal data removed, but I feel like it should be enough to convey my meaning.

    Log below (no IPN request array’s with the one account, tried changing

    08-02-2016 @ 01:01:02 - Generating payment form for order 1498. Notify URL: http://
08-02-2016 @ 01:01:02 - PayPal Request Args for order 1498: cmd=_cart&business=<account that does NOT work>&no_note=1&currency_code=U
08-02-2016 @ 18:19:09 - Generating payment form for order 1499. Notify URL: http://
08-02-2016 @ 18:19:09 - PayPal Request Args for order 1499: cmd=_cart&business=<account that does NOT work>&no_note=1&currency_cod
08-02-2016 @ 18:41:06 - Generating payment form for order 1500. Notify URL: http://
08-02-2016 @ 18:41:06 - PayPal Request Args for order 1500: cmd=_cart&business=<account that does NOT work>&no_note=1&curre
08-02-2016 @ 18:50:26 - Generating payment form for order 1501. Notify URL: http://
08-02-2016 @ 18:50:26 - PayPal Request Args for order 1501: cmd=_cart&business=<account that does NOT work>&no_note=
08-02-2016 @ 19:09:24 - Generating payment form for order 1501. Notify URL: http://
08-02-2016 @ 19:09:24 - PayPal Request Args for order 1501: cmd=_cart&business=<account that DOES work>&no_note=1&cur
08-02-2016 @ 19:10:49 - Checking IPN response is valid
08-02-2016 @ 19:10:50 - IPN Request: Array

    https://wordpress.org/plugins/woocommerce/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    7 years, 8 months ago

    There is likely an issue with your customer’s account then if it is working fine on this site with other PayPal accounts.

    Make sure their account is set-up correctly: https://docs.woocommerce.com/document/paypal-standard/#section-1

    Thread Starter ddwornik

    (@ddwornik)

    7 years, 8 months ago

    I don’t think that’s the case

    1) their account used to work
    2) I called PayPal, and it was verified that their account was fine and should work
    3) I would expect the request array be built before contacting PayPal?

    Plugin Support RK a11n

    (@riaanknoetze)

    7 years, 8 months ago

    Just to recap:

    1. Payments work as expected when using PayPal sandbox;
    2. Payments work as expected when using other PayPal accounts

    At the risk of sounding like a broken record, that only leaves your customer’s PayPal account 🙂

    Thread Starter ddwornik

    (@ddwornik)

    7 years, 8 months ago

    Not to sound stupid, but shouldn’t the IPN request array be built, even if there’s an issue with PayPal?

    Thread Starter ddwornik

    (@ddwornik)

    7 years, 8 months ago

    OK, so I’ve finally got this working.

    Somehow IPN became completely disabled on customer account account (in spite of PayPal telling me it was setup and should work.

    I am curious if this means the customer will be unable to have more than one active site, as I was forced to include an IPN message URL to re-activate it (I thought this was supposed to be generated by the request).

    On my personal account I was testing with it also shows as disabled, but in the message queue it shows them as sent rather than disabled (when I go to web settings -> IPN, it shows as disabled).

    it does work for this site now though.

    Anyway, thanks both of you for forcing me to mess with the account more.

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    7 years, 8 months ago

    Nice job tracking down the underlying problems. Unfortunate that PayPal support gave you wrong information :/

Viewing 6 replies - 1 through 6 (of 6 total)
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