Title: Iphone issue Last modified: September 26, 2019 --- # Iphone issue * Resolved [PCD](https://wordpress.org/support/users/markhamwalrus/) * (@markhamwalrus) * [6 years, 6 months ago](https://wordpress.org/support/topic/iphone-issue-3/) * Hi there, there’s seem to be an issue with metaslider on ios devices using safari browser. This issue randomly happens, but when you visit the website, the slider does not work. but when you refresh the website it will work as usual. I’ve tested this with other browsers and android phones but only iphones running safari suffers this problem. * here is a screenshot of the issue [https://prnt.sc/pbgz7r](https://prnt.sc/pbgz7r) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fiphone-issue-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * [Kevin Batdorf](https://wordpress.org/support/users/kbat82/) * (@kbat82) * [6 years, 6 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-11974145) * Hi [@markhamwalrus](https://wordpress.org/support/users/markhamwalrus/) * Could you put the slideshow on its own test page by itself and see if the problem still persists? * [Kevin Batdorf](https://wordpress.org/support/users/kbat82/) * (@kbat82) * [6 years, 6 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-11974442) * My colleagues did some digging and it might be related to the 3rd party lazyload feature you are using. Can you try to disable that and see if it works? if so, let me know what plugin you are using for lazyloading and I’ll see if I can figure something out. * Also, can you state what iPhone and iOS version you are using? * Thread Starter [PCD](https://wordpress.org/support/users/markhamwalrus/) * (@markhamwalrus) * [6 years, 6 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-11975230) * Hi [@kbat82](https://wordpress.org/support/users/kbat82/) thank you for your prompt reply, I was using autoptimize plugin to do my lazyload, but even it’s deactivated, the problem still appears randomly. I’m using ios 12 on iphone 7 and iphone 8 * here is the test page for it: [http://woodbine-dev.ideatheorem.com/test-slider/](http://woodbine-dev.ideatheorem.com/test-slider/) * [Kevin Batdorf](https://wordpress.org/support/users/kbat82/) * (@kbat82) * [6 years, 6 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-11992624) * Hi [@markhamwalrus](https://wordpress.org/support/users/markhamwalrus/) * Sorry for the late reply. I was hoping to secure an iPhone to test on but no avail. I should be able to next week though. In the meantime, can you test it against the slideshow on metaslider.com? Does it load there? * Have you tested it while disabling all other plugins? If we can narrow down which has a conflict I can set something up locally to address it. * Thread Starter [PCD](https://wordpress.org/support/users/markhamwalrus/) * (@markhamwalrus) * [6 years, 6 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-11993629) * Hello [@kbat82](https://wordpress.org/support/users/kbat82/), * Thank you for your help, I will try that. Also, if it helps I’ll share my plugin settings * [https://prnt.sc/pee82b](https://prnt.sc/pee82b) [https://prnt.sc/pee7pn](https://prnt.sc/pee7pn) * and I also have a custom hook on my functions.php * ``` function metaslider_flex_params($options, $slider_id) { $options['pausePlay'] = "true"; $options['pauseText'] = "'Pause'"; $options['playText'] = "'Play'"; $options['controlsContainer'] = "'.slider__controls'"; return $options; } add_filter('metaslider_flex_slider_parameters', 'metaslider_flex_params', 10, 2); ``` * Thread Starter [PCD](https://wordpress.org/support/users/markhamwalrus/) * (@markhamwalrus) * [6 years, 6 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-12005595) * Hi [@kbat82](https://wordpress.org/support/users/kbat82/), * I’ve disabled all my plugins and reactivated it one by one but still, the issue persists. * [Kevin Batdorf](https://wordpress.org/support/users/kbat82/) * (@kbat82) * [6 years, 6 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-12009641) * Hi [@markhamwalrus](https://wordpress.org/support/users/markhamwalrus/) * It’s just difficult to reproduce on other pages that use MetaSlider. If it’s not a conflict with plugins then it could very likely be a theme conflict. Can you try switching to a default theme for a moment? * Alternatively, since you seems to have some coding experience, could you set up another WP instance with a default theme and nothing else? If we can get it to break with no plugins, default WP theme and your specific slideshow images, settings, etc then that will help me replicate the issue myself. * If the theme itself causes the issue, then the next step would be to try disabling the header, footer, etc until the cause is found. * Thread Starter [PCD](https://wordpress.org/support/users/markhamwalrus/) * (@markhamwalrus) * [6 years, 5 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-12040424) * hi [@kbat82](https://wordpress.org/support/users/kbat82/) , * I think it has something to do with my jquery, whenever the slide does not load I get this error: * [https://snipboard.io/6iSPBT.jpg](https://snipboard.io/6iSPBT.jpg) * I hope this helps. * I also tried renaming my jquery alias from * ``` wp_deregister_script('jquery'); wp_enqueue_script('jquery', 'https://cdnjs.cloudflare.com/ajax/libs/jquery/3.4.1/jquery.min.js', '', '3.4.1', false); ``` * to * ``` wp_deregister_script('jquery'); wp_enqueue_script('jquery-new', 'https://cdnjs.cloudflare.com/ajax/libs/jquery/3.4.1/jquery.min.js', '', '3.4.1', false); ``` * and the image always show but it doesn’t show the arrows and it doesn’t slide because the dependency befor was (jquery) instead of (jquery-new) * I also tried to disable the enqueued javascript one by one, and the problem became more prevalent. As soon as I enable it again then the problem becomes random again. - This reply was modified 6 years, 5 months ago by [PCD](https://wordpress.org/support/users/markhamwalrus/). * [Kevin Batdorf](https://wordpress.org/support/users/kbat82/) * (@kbat82) * [6 years, 5 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-12054754) * Hi [@markhamwalrus](https://wordpress.org/support/users/markhamwalrus/), * I’m not sure FlexSlider is compatible with jQuery 3. Does everything work if you just use the jQuery version that comes with WordPress? * [Kevin Batdorf](https://wordpress.org/support/users/kbat82/) * (@kbat82) * [6 years, 5 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-12078805) * Hi [@markhamwalrus](https://wordpress.org/support/users/markhamwalrus/) * I’ll mark this as resolved as we didn’t hear back, but feel free to reply if needed. * Thread Starter [PCD](https://wordpress.org/support/users/markhamwalrus/) * (@markhamwalrus) * [6 years, 5 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-12080189) * Hi [@kbat82](https://wordpress.org/support/users/kbat82/), * sorry for the delayed reply. Upon checking, it seems like the flex slider isn’t compatible with jquery 3, I tried the jquery that comes with wordpress but no luck… what version of jquery do I have to use? and would that pose any risks? * [Kevin Batdorf](https://wordpress.org/support/users/kbat82/) * (@kbat82) * [6 years, 5 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-12081069) * Hi [@markhamwalrus](https://wordpress.org/support/users/markhamwalrus/) * The plugin should work with the default jQuery that ships with WordPress. That’s the only version we test with. We don’t develop FlexSlider first hand (although we use a fork of it), so it’s not likely there will be jQuery 3 support ever. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Iphone issue’ is closed to new replies. * ![](https://ps.w.org/ml-slider/assets/icon.svg?rev=2771717) * [Slider, Gallery, and Carousel by MetaSlider - Image Slider, Video Slider](https://wordpress.org/plugins/ml-slider/) * [Frequently Asked Questions](https://wordpress.org/plugins/ml-slider/#faq) * [Support Threads](https://wordpress.org/support/plugin/ml-slider/) * [Active Topics](https://wordpress.org/support/plugin/ml-slider/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ml-slider/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ml-slider/reviews/) * 12 replies * 2 participants * Last reply from: [Kevin Batdorf](https://wordpress.org/support/users/kbat82/) * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/iphone-issue-3/#post-12081069) * Status: resolved