iPhone 11 Pro complaints

  • Ramzii

    (@ramzii)


    4 years, 2 months ago

    Hi, i’ve been getting complaints of touch events not registering on the iPhone 11 Pro.

    I’ve tested this myself and found that indeed menu images in iPhone 11 Pro and iPhone 11 Pro Max in Safari are not registering the touch event.

    Strangely all older iPhone models and Android phones work fine.

    What can this be? Please advise. Thank you for your time.

    The site that is not working correctly can be found here: https://pastebin.com/xXVeN7hU

    Screenshot of the issue here: https://i.imgur.com/TPEJvyT.png

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Ramzii

    (@ramzii)

    4 years, 2 months ago

    Additional testing has found it works as expected when “Development Mode” is turned on in Cloudflare.

    Plugin Author megamenu

    (@megamenu)

    4 years, 2 months ago

    Hi ramzii,

    I am not sure if you still need me to look at this? As you say it sounds like the issue is with CloudFlare, I can’t say for sure but maybe it was serving a cached page which contained JavaScript errors to iPhone 11 users. If you are still having problems then I think the next thing to do would be to work through the CloudFlare options and see if you can find out which one is causing it.

    Regards,
    Tom

    Thread Starter Ramzii

    (@ramzii)

    4 years, 1 month ago

    Thanks for your reply. I removed cloudflare completely and unfortunately still have the same issues. I can send you a video of what i mean but it seems to be only on iphone 11 safari v13. Is this problem familiar?

    Plugin Author megamenu

    (@megamenu)

    4 years, 1 month ago

    Hi ramzii,

    It’s not a known issue, so I don’t have a ‘go to’ answer to give you sorry. It will take some work to debug.

    I’ve added links to the images within the demo menu on megamenu.com, so you can test this on an iPhone 11 and see that it should work:

    https://screencast.com/t/fL5hVKwvnSUD

    I’ve looked at your site on BrowserStack and I see the same issue (links aren’t clickable). I don’t think it’s CSS related, so it could be JS related. As it’s only happening on iPhone 11, and debugging tools are limited, I think the next step would be to set up a staging site and disable all plugins/try a different theme/slowly strip back the site until only the menu remains in order to try and pinpoint the source of the issue.

    Regards,
    Tom

    Thread Starter Ramzii

    (@ramzii)

    4 years, 1 month ago

    Thanks for elaborating. Will do!

    Thread Starter Ramzii

    (@ramzii)

    4 years, 1 month ago

    Managed to fix it with some minor css tweaks. Please consider adding this to ur source code.

    Plugin Author megamenu

    (@megamenu)

    4 years, 1 month ago

    Hi ramzii,

    Please can you post the CSS/details of the change?

    Regards,
    Tom

    • This reply was modified 4 years, 1 month ago by megamenu.
Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘iPhone 11 Pro complaints’ is closed to new replies.