ipad pro empty cart
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on ipad pro i can add an item to the cart but when i click on view cart it always shows an empty cart. works fine from pc or android phone. does anyone know why this is happening?
latest version of woocommerce and wordpress
thanksThe page I need help with: [log in to see the link]
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Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.here is the report. I tried already to disable all plugins except for woocommerce, same result.
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shop_coupon: 2 shop_order: 6 sidebar: 1 wcpa_pt_forms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (14) ### Bulk WooCommerce Category Creator: by Kartik Parmar – 1.9 – Installed version not tested with active version of WooCommerce 4.3.0 All In One SEO Pack Pro: by All in One SEO Team – 3.5.2 Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 1.6 Black Studio TinyMCE Widget: by Black Studio – 2.6.9 Classic Editor: by WordPress Contributors – 1.5 LiteSpeed Cache: by LiteSpeed Technologies – 3.2.4 Product Add-Ons WooCommerce: by BizSwoop a CPF Concepts LLC Brand – 2.0.7 Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.0.9 – Installed version not tested with active version of WooCommerce 4.3.0 Really Simple SSL: by Really Simple Plugins – 3.3.4 WooCommerce Stripe Gateway: by WooCommerce – 4.5.0 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Menu Cart: by Jeremiah Prummer Ewout Fernhout – 2.9.3 WooCommerce PDF Invoices: by Bas Elbers – 3.1.1 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce: by Automattic – 4.3.0 Wordfence Security: by Wordfence – 7.4.9 ### Inactive Plugins (1) ### UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.25 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: #34 - /cart/ Checkout: #35 - /checkout/ My account: #36 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Enfold Child Version: 1.0 Author URL: http://www.kriesi.at Child Theme: ✔ Parent Theme Name: Enfold Parent Theme Version: 4.7.4 Parent Theme Author URL: https://kriesi.at WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 138 Oldest: 2020-06-16 00:51:28 +0100 Newest: 2020-07-14 18:42:41 +0100 Pending: 1 Oldest: 2020-07-15 18:42:41 +0100 Newest: 2020-07-15 18:42:41 +0100Hello @northstar67,
on ipad pro i can add an item to the cart but when i click on view cart it always shows an empty cart. works fine from pc or android phone. does anyone know why this is happening?
I looked up this issue on Mac using Chrome and the product also disappears from the cart page. This is likely caused by a conflict with your theme or with another plugin.
The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/products/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by
To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
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Tools to help you troubleshoot:
Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://wordpress.org/plugins/meks-quick-plugin-disabler/
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/
Hi Niels
I discovered that enabling “Request desktop version” in chrome from the ipad correctly shows the items in the cart. Safari does that automatically. I cannot verify that on mac though. The website was developed on a different server where everything worked on ipad. After I moved to the current server I noticed the iPad issue. The difference between the two servers is that current one has litespeed cache installed. I disabled the cache from cpanel but that didn’t make a difference. Out of frustration I checked the settings in chrome and found the request desktop version option. That doesn’t explain why the other server seems to be triggering the desktop version automatically and the current one doesn’t….@northstar67 This definitely sounds like a server related issue if the two sites are the same and the server is the only difference.
In regards to caching, it can create issues if the cart, checkout, and my account pages are cached. We recommend excluding them and sub-pages from any plugin or server side caching.
Hi @northstar67. We haven’t heard back from you in a while, so I’m going to mark this as resolved. Please start a new thread if you have further questions. If you have a solution to share with the community, we would appreciate you posting it here.
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