Title: IP Rules not loading
Last modified: September 9, 2023

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# IP Rules not loading

 *  Resolved [womble89](https://wordpress.org/support/users/womble89/)
 * (@womble89)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/ip-rules-not-loading/)
 * Hello
   The Shield plugin locked me out. I couldn’t understand why; it doesn’t 
   normally lock me out. First of all, I used the forceoff method, but I was not
   getting access to IP rules or anything else to unblock my main IP.So I managed
   to log in again with a different IP. However, when I call up the IP rules menu
   or any other menu other than the security dashboard, it looks like it is loading
   and I get a green flashing dot, but nothing loads. This means I appear to be 
   unable to unblock my main IP. Any ideas? I’m using the free version, but I’m 
   sure I’ve always been able to unblock and whitelist my IP in this version.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jelena](https://wordpress.org/support/users/jmisic/)
 * (@jmisic)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/ip-rules-not-loading/#post-17037945)
 * Hi,
 * Sorry to hear that…
 * First things first… ensure the site works as expected without caching. Caching
   should be the last thing enabled, and the first thing turned-off when there are
   problems.
 * Always disable page caching when you’re seeing strange behaviour and test. For
   a bit more background on that:
   [https://getshieldsecurity.com/blog/5-golden-rules-wordpress-site-optimisation/](https://getshieldsecurity.com/blog/5-golden-rules-wordpress-site-optimisation/)
 * Also, just in case… please go to Shield > Config > General > IP Source and [review this option](https://help.getshieldsecurity.com/article/391-understanding-visitor-ip-address-detection).
   
   It will list all the available sources for IP addresses and what the currently
   detected IP address is for that “source”. You can look up what your IP address
   is here:[https://getshieldsecurity.com/my-ip/](https://getshieldsecurity.com/my-ip/)
   and use this to inform you for which source is required for your host. The ideal,
   and default, is REMOTE_ADDR, but many hosts aren’t configured correctly so Shield
   must try and detect the correct one.
 * Additionally, when your IP is blocked, [Activity Log](https://help.getshieldsecurity.com/article/238-review-your-site-activities-with-the-activity-log-viewer)
   will document the full reasons behind this decision. So if you go into there 
   and see the steps that led to it, you can then simply tweak the Shield settings
   to ensure it never happens again.
 * Hope this helps.
 *  Thread Starter [womble89](https://wordpress.org/support/users/womble89/)
 * (@womble89)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/ip-rules-not-loading/#post-17039228)
 * Thanks, I have turned off the caching.
 * The Config was already saying Remote_addr. 
   I have managed to log in with another
   IP, to do and check these actions. It is impossible to even view my site from
   my main IP. With the temporary IP I am using none of the menus are loading at
   all. It still says ‘loading pages’ and the green button flashing.. I’ve waited
   over 5 minutes on some attempts to see if this would change and it doesn’t. I
   am at a loss what to do other than to delete this plug in.
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/ip-rules-not-loading/#post-17041734)
 * Hi,
 * Sorry to hear about the trouble you’ve been having with this. My suspicion is
   that your site is getting a PHP error which is why none of the menus etc. are
   loading. If there is an error then the content won’t appear.
 * Do you have access to view, or can you ask your webhost to provide, PHP error
   logs? This will probably point to what’s going on and why the pages won’t load.
 * Have you tried disabling other plugins on the site temporarily to see if you 
   can get Shield to load without any conflicts?
 * Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘IP Rules not loading’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/ip-rules-not-loading/#post-17041734)
 * Status: resolved