Title: ip not shown
Last modified: September 25, 2017

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# ip not shown

 *  Resolved [swinzi](https://wordpress.org/support/users/swinzi/)
 * (@swinzi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/)
 * sometimes ip is not shown, instead of that I see some things like that: (2a01:
   e34:edd5:ee00:9c51:a9d1:858f:3836)
 * i have already this message in my options, i dont now if this is the cause :
 * Tracker Error [14-09-17 03:31 ] 101 Invalid data signature. Try clearing your
   WordPress cache. The information here above is useful to troubleshoot issues 
   with the tracker. Errors are returned when the tracker could not record a page
   view for some reason, and are indicative of some kind of malfunction. Please 
   include the message here above when sending a support request.

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9529969)
 * Hi [@swinzi](https://wordpress.org/support/users/swinzi/),
 * that’s an IPv6 address. It means that some of your visitors use a different network
   setup to browse the web. Please see
 * [https://en.wikipedia.org/wiki/IPv6](https://en.wikipedia.org/wiki/IPv6)
 * Best,
    Jason
 *  Thread Starter [swinzi](https://wordpress.org/support/users/swinzi/)
 * (@swinzi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9529971)
 * what can i do ?
 *  Thread Starter [swinzi](https://wordpress.org/support/users/swinzi/)
 * (@swinzi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9529975)
 * ah ok i understand, but i see the ip different with another plugin. i mean i 
   see the ipv6 like ipv4. that is normal ?
 *  Thread Starter [swinzi](https://wordpress.org/support/users/swinzi/)
 * (@swinzi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9529981)
 * maybe abreviation… because i cant localise ipv6 whit infosniper…. any solution
   about that ???
 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9529985)
 * No, that’s not normal. An IPv6 address cannot be mapped to an IPv4 address. However
   the other plugin might be detecting a more generic information, while Slimstat
   has advanced capabilities to detect the REAL user IP address.
 * Jason
 *  Thread Starter [swinzi](https://wordpress.org/support/users/swinzi/)
 * (@swinzi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9530003)
 * ok but how can i now the location (state, city etc..). and how can i now if the
   user use vpn or not (same seconde question for ipv4)
 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9530030)
 * According to this page, the GeoLite2 data file used by Slimstat is indeed compatible
   with IPv6:
 * [https://support.maxmind.com/ipv6-data-faq/](https://support.maxmind.com/ipv6-data-faq/)
 * I will run some tests on our end to see if I can reproduce your issue. Please
   note that other online services like infosniper MIGHT NOT be compatible with 
   IPv6. You can change the lookup service in the settings, if you find one that
   supports IPv6. Like this one, for example:
 * [https://www.ultratools.com/tools/ipv6InfoResult?ipAddress=](https://www.ultratools.com/tools/ipv6InfoResult?ipAddress=)
 * Best,
    Jason
    -  This reply was modified 8 years, 7 months ago by [Jason Crouse](https://wordpress.org/support/users/coolmann/).
 *  Thread Starter [swinzi](https://wordpress.org/support/users/swinzi/)
 * (@swinzi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9530048)
 * ultratools dont work very well. how about my second question (VPN). have you 
   for example any database to know if somes members use vpn or not ?
 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9533475)
 * Slimstat will show you both addresses, if it detects a VPN which identify itself
   as such. Some VPNs will mask the originating IP address on purpose, for privacy
   reason. In that case there’s nothing Slimstat (or any other tool, for the matter)
   can do to circumvent this limitation.
 * Best,
    Jason

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘ip not shown’ is closed to new replies.

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 * 9 replies
 * 2 participants
 * Last reply from: [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/ip-not-shown/#post-9533475)
 * Status: resolved