Hi there,
You should now be able to login again, and this issue shouldn’t repeat itself. Jetpack’s Protect function looks at the incoming IP address when you try to login, and compares it against our network of blocked IPs. This works pretty well, unless Jetpack’s Protect is being told the wrong IP address by your site’s server. In your case, your server was reporting its own IP address to Protect, which is why it was blocked. This meant that every single time someone with a WordPress site on your site’s server entered the wrong password, we thought it was the same person. If your hosting provider has several hundred WordPress sites on the same server/IP, that adds up fast, leading to a ban on the IP.
I’ve made a couple of changes on our side, and Jetpack’s Protect feature will now determine incoming IP addresses a different way. You’re still protected!
We also contacted your host about the problem and will help them get your server fixed.
I am experiencing the same problem, could you help me out as well?
