Support » Fixing WordPress » IP address has been blocked for security reasons

  • Resolved hamishmac

    (@hamishmac)


    Hi, I’ve got this error message that came up out the blue –

    ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.

    As I’m the administrator , contacting myself would seem pretty useless ( in my case anyway ).

    – I understand it’s most likely a security setting from a plug-in . The question is how do I access the plug-in to change the settings if I can’t log on to edit in wordpress. Is it for keeps or is it a matter of logging on again in a few days ?

    Any help would really be appreciated as it’s a business site and I urgently need to do some edits !!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    it’s most likely a security setting from a plug-in . The question is how do I access the plug-in to change the settings if I can’t log on to edit in wordpress

    First, find out the culprit plugin and delete it. Try:

    Manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    – If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Alternately, If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    te_taipo

    (@te_taipo)

    Look at

    All In One WP Security

    Plugin

    hamishmac

    (@hamishmac)

    Yep thanks for that , I assuming there’s a way to a plugin folder via the public html directory on my server? As it stands the situation is trickier , I won’t name the hosting provider – they presumably save money by outsourcing their support. After spending literally one very frustrating hour not being understood, the guy at the other end has created a new install for me that I’m assuming will overwrite my site as it’s pointing to the same url.the link is http://www.guitarfactoryschool.com/wp-admin/install.php
    It was just a single landing page but the support has been so unbelievably inept with this group, I think I’ll lick my wounds and simply re-install wordpress on another Hosting provider that doesn’t outsource customer support. Any recommendations ?

    • This reply was modified 2 years ago by hamishmac.
    • This reply was modified 2 years ago by hamishmac.
    hamishmac

    (@hamishmac)

    Thanks for the help. Got it sorted. I’m needing to learn a lot more about what I’m doing !

    Moderator t-p

    (@t-p)

    Glad you got it sorted 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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