• Resolved szilard21

    (@szilard21)


    Hi Elementor Support,

    I’m experiencing a critical issue with one of our client websites built using Elementor. The website works perfectly on desktop (Chrome, Safari, Firefox) and also on Android devices. However, on iOS (iPhone/iPad) — including Safari, Chrome, and Firefox — the following issues occur:

    • The header loads, but the mobile menu is not clickable
    • Scrolling is frozen or very choppy — the screen becomes blank/white after a small scroll
    • The entire site becomes unusable on iOS devices

    We’ve tried the following steps without success:

    • Disabled all Elementor Experiments
    • Regenerated CSS via Elementor > Tools
    • Cleared all cache (browser, plugin, server-side, and CDN)
    • Tried adding the suggested CSS fixes like: cssMásolásSzerkesztés.site-content-wrapper { overflow-y: hidden; } .x-root { overflow: hidden; }
    • Disabled performance plugins (like Breeze) and even disabled the CDN
    • Verified everything is updated (Elementor core, theme, WordPress)
    • Tested on multiple devices (iPhone 12, iPhone 14 Pro, Safari/Chrome/Firefox)

    We believe this might be related to DOM structure, z-index, or CSS overflow issues specific to Safari/iOS, but we can’t isolate the exact cause.

    Could you please advise what may cause Elementor to behave this way on iOS?
    Any help or debug guidance would be greatly appreciated.

    Thank you so much in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi, @szilard21! Thanks for reaching out to us.

    On my end, I’m unable to replicate the issues you described on iOS. I tested on an iPad Pro 12.9 (Safari and Chrome) and an iPhone 15 (Safari and Chrome). Across both devices and browsers, I encountered no issues with the menu displaying or with scrolling, and the content remained present.

    Can you please provide the version of the iPad you’re using so that we can try to reproduce this on our end?

    Kind Regards

    Hi @szilard21 ,

    I am facing this same scrolling issue on iOS devices, have you solved it? Please let me know if have found a way to solve it.

    Looking forward to your response.

Viewing 2 replies - 1 through 2 (of 2 total)

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