Support » Plugin: Forminator Payment, Quiz and Contact Form Plugin » iOS Double Tap in Radio or Checkbox

  • Resolved damdominici

    (@damdominici)


    Hello there,

    First of all, I LOVE Forminator. There’s no plugin doing the same thing that this one does.
    Secondly, I’m having a problem. When I try to select options from a radio or checkbox on iOS (iPhone or iPad) I have to double tap in order to be able to select or change the options.
    There’s one more also, I have some rules for 2 fields in order to show or hide them. From iOS I need change the option at least twice before it actually behaves in the way I want.

    I’m also a user of Hustle and you guys are AWESOME. I love what you do. Hope to hear back from you soon.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @damdominici ,

    I’m sorry to hear about this issue with our plugin.

    Can you export your form and upload to service like dropbox so we could test it? I have checked form on my lab site and I wasn’t able to replicate this problem.
    So maybe it’s a specific setting in your form that is doing that.

    kind regards,
    Kasia

    Hey there,

    Thanks for your prompt response!

    I uploaded the export of the form in the following link 🙂

    https://drive.google.com/file/d/100ivyhz4H2zrml5dsUAoPM30viwh19p5/view?usp=sharing

    Thanks so much for your help!

    Hi there, is there some news from this?

    I’ve been trying different possible solutions but it’s still not working.

    Thanks a lot! Have a great day 🙂

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @damdominici ,

    Thanks for sending the export. I have tested it on my site and it works correctly there (http://bastetmilo.pl/double-tap/) – so it looks like the form itself is fine. Single tap works there and there is no issue with hiding/show options.

    So it might be a conflict with another plugin or the theme. In this case, I suggest performing a conflict test by following the steps from the flowchart:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    But make sure you have a backup of the site before doing any changes.

    kind regards,
    Kasia

    damdominici

    (@damdominici)

    Thanks so much!!

    I tried deactivating all the installed plugins. Still the same problem.

    I switched to the WordPress stock theme and it works perfectly fine. So the problem is the theme I’m using, but I don’t know what to do in order to fix it.

    Technical support of my Theme is EXTREMELY bad. I’m gonna never buy a theme from WOLF Themes again.

    If you happen to have an idea of some trouble shooting I could use, I would really appreciate it.

    Again, thanks so much and have a great day!

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @damdominici

    Hope you’re doing well and I’m sorry to hear that.

    I pinged my colleagues in case they can troubleshoot this using an iPhone or iPad as I don’t own one. We’ll keep you posted here if there’s any finding.

    Thank you,
    Dimitris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Could you also please send me an email to contact@wpmudev.org using this template:

    Subject: “Attn: Dimitris

    Message: link back to this thread for reference

    Keep in mind the subject line as ensures that it gets assigned to me.

    Thank you,
    Dimitris

    Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @damdominici,

    I hope all is well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day!

    Kind regards,
    Nastia

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.