Support » Plugin: Popup Maker - Popup Forms, Opt-ins & More » ios devices scrolling background instead of pop-up

  • Resolved jmkulakowski

    (@jmkulakowski)


    Hi! I’ve installed your pop-up plugin on a client’s WP site and we really like the features it offers. So, thanks for that!

    The issue we’re having is that on multiple ios devices we’ve tested, with a non-fixed pop-up that extends vertically beyond the viewport, touching the pop-up and scrolling scrolls the page rather than the pop-up. This also happens with some other pop-ups we’ve created that do not extend beyond the viewport.

    Another odd thing we’ve noticed is that sometimes it does scroll the pop-up, but when the user gets to the bottom of the pop-up, the page begins to scroll. Then, when you try to scroll back up, the pop-up remains in place and the page scrolls. You can see it behind the overlay.

    I’ve read some other related topics and could not find any answer except that Safari renders things differently and nothing can be done about it. Is there a way for me to write some js script that would remove the eventListener from the document while allowing it on the popup? Any suggestions you may have would be greatly appreciated.

    Here are our settings for one of our pop-ups (Unlisted settings are unset/not checked):
    Size: Medium – 60%
    Animation Type: Fade
    Animation Speed: 350ms
    Stackable: Yes
    Location: Top Center
    Top: 30px
    Overlay Z-Index: 2000000000
    Popup Z-Index: 2000000001
    Close Text: x
    Close Button Delay: 0ms
    Click Overlay To Close: Yes
    Press ESC To Close: Yes

Viewing 7 replies - 1 through 7 (of 7 total)
  • Actually, I just confirmed the same issue with my Android phone in Chrome as well.

    @jmkulakowski

    Sorry you’re having difficulties, I’m sure we can this resolved.

    I’ll have our Lead Dev @danieliser take a look as soon as possible.

    Thank you for being patient.

    @waltmesser

    I appreciate you looking into it. I’m looking forward to your reply.

    Best,
    Jim

    I have just set up a site with similar settings, but not stackable, where it works almost as expected in Android (6.0.1) Chrome and stock browsers. Sometimes, when at the bottom of the pop-up, the background will scroll. Also, I can scroll the pop-up off the bottom of the screen, but not off the top.

    I am running the free version of https://wordpress.org/themes/responsive/

    I’m thinking there may be a theme conflict on the sites where is doesn’t seem to work right…??

    All-in-all, it works great – this is my first site with this plugin, but am already quite happy.

    @samatva

    Per WordPress Guidelines and for you to get the best support possible, please create your own thread and just copy/paste your response here into the new thread.

    Thank you so much!

    @jmkulakowski @samatva

    We’ve put together an all-inclusive doc that provides different solutions for any scrolling issues.

    Check out this doc and it should solve any scrolling issues. Apologies for the delay.

    Hope that helps!

    Closing this ticket due to inactivity. If you’re still having an issue, create a new thread, link this one, and we will continue troubleshooting.

    Please take a moment to rate and review our plugin and/or support.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘ios devices scrolling background instead of pop-up’ is closed to new replies.