Support » Plugin: WooCommerce PDF Invoices & Packing Slips » invoices and packaging slips not downloading !!

  • when i am selecting download packaging slip or involve this will just open another blank page but will not download anything! past 3 days this has been happening

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    I have the same problem for user that don’t have an account.
    When they are logged, everything works like a charm.

    Plugin Author Ewout

    (@pomegranate)

    Hi! I think these are two separate issues.

    The issue that vina describes sounds like either an issue with available memory on the server or a conflict with another plugin. Could you update the PDF Invoice plugin to the latest version (2.2.1), then try to download a PDF and check the error logs under WooCommerce > Status > Logs? There’s a dropdown menu in the top right, look for the logs named “fatal-errors” and “wpo-wcpdf” dated with todays date. If that doesn’t help, check this guide for more detailed instructions on finding the reason for “blank page” errors: 500 Internal Server Error / blank page

    @mattheeuwsk what you describe actually sounds like normal behavior: the plugin has security measures that prevent non-logged in users from accessing the invoice. If you are not talking about a link for the customer but and admin trying to open invoices for users without an account, I need a bit more information. Could you open a new thread to prevent confusion with the issue of the original poster?

    Thread Starter vina

    (@vinavina)

    Hi, i have already updated the plugin, checked error logs but there are non for “wpo-wcpdf” only error logs i have are for linworks

    2018-10-10T00:02:11+00:00 CRITICAL Uncaught Error: Call to undefined function mysql_connect() in /home/omsara/public_html/linnworks_xml.php:35
    Stack trace:
    #0 {main}
    thrown

    2018-10-11T00:09:42+00:00 CRITICAL Uncaught Error: Call to undefined function mysql_connect() in /home/omsara/public_html/linnworks_xml.php:35
    Stack trace:
    #0 {main}
    thrown

    2018-10-11T00:24:38+00:00 CRITICAL Uncaught Error: Call to undefined function mysql_connect() in /home/omsara/public_html/linnworks_xml.php:35
    Stack trace:
    #0 {main}
    thrown

    Plugin Author Ewout

    (@pomegranate)

    Those errors are not related to the PDF invoice plugin, so we need to dig a little bit deeper. Have you checked the more detailed instructions on finding the reason for “blank page” errors: 500 Internal Server Error / blank page

    Let us know what you find!

Viewing 4 replies - 1 through 4 (of 4 total)
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