Support » Plugin: WooCommerce » invoice number does not match the order number after cancelling one order

  • Resolved ghinamt

    (@ghinamt)


    I have an issue that the invoice number doesn’t match the order number after I cancelled the pervious order!

    before cancelling the one order all was working fine, the invoice number was as the same number as the order number, then I cancelled one order and after that, the invoice number is less than the order number by 1.
    below is the orders as it appears on the dashboard

    order number invoice number status

    x -1376 x -1375 completed

    x -1375 x -1374 completed

    x -1374 empty cancelled

    x -1373 x -1373 completed

    x -1372 x -1372 completed

    please I need urgent support to solve this as I am postponing all my actions till this is fixed!! I need all the new invoices generated after the canceled order to be the same as the order number.

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    here is the system log is case needed:
    
    
    WordPress Environment
    
    WordPress address (URL): https://www.ibtikar.io
    Site address (URL): https://www.ibtikar.io
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    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Shop base: #13078 - /shop/
    Cart: #13079 - /cart/
    Checkout: #13080 - /checkout/
    My account: #13081 - /my-account/
    Terms and conditions: #3 - /privacy-policy/
    
    Theme
    
    Name: cesis child theme
    Version: 1.0
    Author URL: http://themeforest.net/user/tranmautritam?ref=tranmautritam
    Child Theme: ✔</img>
    Parent Theme Name: Cesis
    Parent Theme Version: 1.8.34
    Parent Theme Author URL: http://themeforest.net/user/tranmautritam?ref=tranmautritam
    WooCommerce Support: ✔</img>
    
    Templates
    
    Overrides: cesis/woocommerce/archive-product.php
    cesis/woocommerce/cart/cart-totals.php
    cesis/woocommerce/cart/cart.php
    cesis/woocommerce/cart/cross-sells.php
    cesis/woocommerce/checkout/form-billing.php
    cesis/woocommerce/checkout/form-checkout.php
    cesis/woocommerce/checkout/form-shipping.php
    cesis/woocommerce/content-product.php
    cesis/woocommerce/content-single-product.php
    cesis/woocommerce/loop/loop-end.php
    cesis/woocommerce/loop/loop-start.php
    cesis/woocommerce/loop/pagination.php
    cesis/woocommerce/order/order-details-customer.php
    cesis/woocommerce/order/order-details.php
    cesis/woocommerce/order/tracking.php
    cesis/woocommerce/single-product/add-to-cart/variable.php
    cesis/woocommerce/single-product/meta.php
    cesis/woocommerce/single-product/product-image.php
    cesis/woocommerce/single-product/product-thumbnails.php
    cesis/woocommerce/single-product/related.php
    cesis/woocommerce/single-product/review.php
    cesis/woocommerce/single-product/tabs/additional-information.php
    cesis/woocommerce/single-product/tabs/description.php
    cesis/woocommerce/single-product/tabs/tabs.php
    cesis/woocommerce/single-product/title.php
    cesis/woocommerce/single-product/up-sells.php
    cesis/woocommerce/single-product-reviews.php
    cesis/woocommerce/single-product.php
    cesis/woocommerce/content-product_cat.php
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    new-product-management-experience
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    product-variation-management
    settings
    
    Daily Cron: ✔</img> Next scheduled: 2023-03-09 06:59:37 +04:00
    Options: ✔</img>
    Notes: 97
    Onboarding: completed
    
    Action Scheduler
    
    Complete: 251
    Oldest: 2023-02-06 23:07:47 +0400
    Newest: 2023-03-09 10:23:58 +0400
    
    Failed: 11
    Oldest: 2022-05-25 09:47:32 +0400
    Newest: 2023-03-01 13:20:28 +0400
    
    Pending: 2
    Oldest: 2023-03-10 01:18:52 +0400
    Newest: 2023-03-10 01:18:52 +0400
    
    Status report information
    
    Generated at: 2023-03-09 10:40:14 +04:00
    `
    
    
    
    
    • This topic was modified 1 year ago by ghinamt.
    • This topic was modified 1 year ago by ghinamt.
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  • The topic ‘invoice number does not match the order number after cancelling one order’ is closed to new replies.