Hello eticweb,
Can you give us more information regarding this issue? Do you have any error messages or anything more to show us?
Could you enable debug logging by installing Debug plugin. Next up select below options and the system will create a debug.log file. You can try it again. The system will log any errors and it will give us the ability to resolve the problem.
https://wordpress.org/plugins/debug/
– Enable error Reporting
– Create Error Log in File /wp-content/debug.log {define(‘WP_DEBUG_LOG’,true);}
Could you send me your WooCommerce System Status Report?
Hello,
I have the same problems: since January my invoices are resetting to N°1 but I have verified the settings and the option was not checked.
@thd-1 Could you send me your WooCommerce System Status Report? You can find it under the debug section of our plugin. It will show us the settings of your page.
@maximvanmaanen
Thanks in advance for your help. Where can I upload de bug-log file?
@eticweb You can upload them here or use http://www.pastebin.com to make a paste of them and link to that pastebin here.
Hey etic, I looked through the log but there’s no mention of our plugin at all. I’m not sure how I can assist you in this issue.
Hello maximvanmaanen
I hope you are well!
I have the same problem :/ Since January my invoices are resetting to number 1, but the option “Reset yearly” was not checked.
Can you please help?
@maximvanmaanen
Thank you for checking. Effectively there isn’t any problem with the plugin in the log file.
The problem seems to be in the counter.
I have just received a new order the invoice Number is 2089 !
If I remind you what happened since 01/01/2020 this is really odd
The last invoice # 580 (internet order 26 december)
3 january internet order Invoice # 1
6 january :
manual order Invoice # 4
I change the plugin config to Invoice gets Same # as order
7 january :
internet order (#2089) Invoice #2089
=> it seems that I can change de config
I change the plugin config to IReinit nvoice counter, next number 581.
Hereafter the debug log
Array
(
[bewpi_disable_free_products] => 0
[bewpi_view_pdf] => browser
[bewpi_download_invoice_account] => 1
[bewpi_email_it_in] => 0
[bewpi_email_it_in_account] =>
[bewpi_invoice_number_column] => 1
[bewpi_email_types] => Array
(
[0] => new_order
[1] => customer_completed_order
)
)
Array
(
[bewpi_template_name] => minimal
[bewpi_color_theme] => #616261
[bewpi_theme_text_black] => 0
[bewpi_date_format] => l j F Y
[bewpi_display_prices_incl_tax] => 0
[bewpi_shipping_taxable] => 0
[bewpi_show_payment_status] => 1
[bewpi_disable_packing_slips] => 0
[bewpi_company_logo] => 41
[bewpi_company_name] => xxxx
[bewpi_company_address] => xxxxx
[bewpi_company_details] =>
[bewpi_company_phone] =>
[bewpi_company_email_address] =>
[bewpi_company_registration_number] =>
[bewpi_company_vat_id] =>
[bewpi_title] => Facture client
[bewpi_intro_text] =>
[bewpi_show_ship_to] => 1
[bewpi_show_customer_notes] => 1
[bewpi_terms] => Les conditions générales de ventes et les mentions légales sont disponibles sur xxx
[bewpi_left_footer_column] => Merci de votre commande et à bientôt!
[bewpi_right_footer_column] =>
[bewpi_invoice_number_type] => sequential_number
[bewpi_reset_counter] => 0
[bewpi_next_invoice_number] => 581
[bewpi_invoice_number_digits] => 5
[bewpi_invoice_number_prefix] => AN
[bewpi_invoice_number_suffix] =>
[bewpi_invoice_number_format] => [number]-[Y]
[bewpi_reset_counter_yearly] => 0
[bewpi_show_sku] => 0
[bewpi_show_subtotal] => 1
[bewpi_show_tax] => 0
[bewpi_show_tax_total] => 1
[bewpi_show_discount] => 1
[bewpi_show_shipping] => 1
)
Array
(
[bewpi_mpdf_debug] => 0
)
@maximvanmaanen
Some updates about my problem
In the WP_postmeta table we changed the value of the first invoice of bewpi_invoice_number and bewpi_invoice_pdf_path.
The 2 remaining lines of the other invoices disapeared in the WP_postmeta table without deleteing anaything
Then we were able to re-generate the invoice through the admin pannel
I hope this helps
The same happened to 2 of our clients. The “Reset Yearly” checkbox was unticked and on the 1st of Jan the invoice sequence went back to 1. As a result this broke our third party CRM that relied on the invoice number to keep track of orders / etc.
