Support » Plugin: PDF Invoices & Packing Slips for WooCommerce » Invoice number changed

Invoice number changed

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Darren Peyou

    (@dpeyou)

    1 year, 2 months ago

    Hello @keeslamper,

    Could you give us some context as to what happened before this?
    You could install our free Number Tools extension to see what’s going on with the numbers.

    number-tools

    Thread Starter keeslamper

    (@keeslamper)

    1 year, 2 months ago

    Hey @dpeyou,

    We have done nothing special before the numbering changed. The order numbering was at 1922 and then just randomly reset and started at 1 again.

    Plugin Contributor Darren Peyou

    (@dpeyou)

    1 year, 2 months ago

    @keeslamper,

    Show us your error logs

    Could you share your system report status at WooCommerce > Status > get system report?

    Did someone on your site possibly mess with these settings?

    next-Number

    Plugin Contributor Darren Peyou

    (@dpeyou)

    1 year, 2 months ago

    @keeslamper,

    Do you have the yearly reset option enabled?
    res-Invoice-Number-Yearly

    As of now I think these are the possible causes:
    – Yearly reset was enabled and triggered because an invoice for either last year or next year was created.
    – The database table was removed or reset (wp_wcpdf_invoice_number ).
    – Someone manually set the next invoice number to 1 (quite unlikely).

    Thread Starter keeslamper

    (@keeslamper)

    1 year, 2 months ago

    @dpeyou,

    Yes we had that option enabled. I have disabled that option now so i think this problem has now been solved.

    Thanks for the help!

Viewing 5 replies - 1 through 5 (of 5 total)
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