Title: Invisible users
Last modified: August 21, 2016

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# Invisible users

 *  Resolved [Manoela](https://wordpress.org/support/users/mmcmsp/)
 * (@mmcmsp)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/invisible-users/)
 * Big issue! After exporting / importing my subscribers, in Users panel it says
   I have 51 subscribers BUT I CANNOT SEE THEM! Can you help me fixing or deleting
   all them? Thanks.
 * [http://wordpress.org/extend/plugins/import-users-from-csv/](http://wordpress.org/extend/plugins/import-users-from-csv/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Ulrich Sossou](https://wordpress.org/support/users/sorich87/)
 * (@sorich87)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/invisible-users/#post-3914095)
 * This error happens when the users role isn’t properly set in the CSV.
    To delete
   the users you need to access the database via a tool like PHPMyAdmin and delete
   them from the users table.
 *  [jfmetcalf1](https://wordpress.org/support/users/jfmetcalf1/)
 * (@jfmetcalf1)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/invisible-users/#post-3914149)
 * Hi. I have this exact same issue and they are not showing in the users table 
   wp_users in the PHPMyAdmin ? but I have 62 “users” ??
 *  Thread Starter [Manoela](https://wordpress.org/support/users/mmcmsp/)
 * (@mmcmsp)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/invisible-users/#post-3914153)
 * I was able to fix it. There were no entries on wp_users either but there was 
   a table called users_meta that has all the entries missing. I deleted all them
   except the first entries that were already there. It’s kind of easy to figure,
   go for the user id and delete all the entries that users are not showing.
 * Hope you fix it!
 *  [jfmetcalf1](https://wordpress.org/support/users/jfmetcalf1/)
 * (@jfmetcalf1)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/invisible-users/#post-3914155)
 * Thanks for the update.
 *  [kevinsikora](https://wordpress.org/support/users/kevinsikora/)
 * (@kevinsikora)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/invisible-users/#post-3914233)
 * How do you fix the user’s role in the CSV file so that the import happens successfully?
 * The CSV file contains the following:
 * wp_capabilities
    a:1:{s:8:”customer”;b:1;} a:1:{s:10:”subscriber”;b:1;} a:1:{
   s:10:”subscriber”;b:1;} a:1:{s:10:”subscriber”;b:1;} a:1:{s:8:”customer”;b:1;}
 * I assume those are the roles.
 * I am using the latest version of WooCommerce.
 *  [lutechi](https://wordpress.org/support/users/lutechi/)
 * (@lutechi)
 * [12 years, 8 months ago](https://wordpress.org/support/topic/invisible-users/#post-3914246)
 * I’m also having the same problem and was able to delete the invisible entries
   in the usermeta table.
    After that I tried to import again and the same problem.
   Anyone found what is causing it or how to make it work.
 * My users are properly set before I export them, at least I think so.
 *  [aurorasub](https://wordpress.org/support/users/aurorasub/)
 * (@aurorasub)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/invisible-users/#post-3914268)
 * Ok so i have the same problem but i cannot find the users_meta table?
    I did 
   find wp_usermeta is that it?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Invisible users’ is closed to new replies.

 * ![](https://ps.w.org/import-users-from-csv/assets/icon-256x256.png?rev=2320381)
 * [Import Users from CSV](https://wordpress.org/plugins/import-users-from-csv/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv/)
 * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv/reviews/)

 * 7 replies
 * 6 participants
 * Last reply from: [aurorasub](https://wordpress.org/support/users/aurorasub/)
 * Last activity: [12 years, 5 months ago](https://wordpress.org/support/topic/invisible-users/#post-3914268)
 * Status: resolved