Title: Inventory Sync Issues
Last modified: May 1, 2020

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# Inventory Sync Issues

 *  Resolved [revelationsky](https://wordpress.org/support/users/revelationsky/)
 * (@revelationsky)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/inventory-sync-issues/)
 * Whenever a sale is made in Woo, the inventory count is decremented as it should
   be. Eg 2 -> 1.
 * [https://snipboard.io/7MwHOK.jpg](https://snipboard.io/7MwHOK.jpg)
 * But then I go and look at the product inventory and see that it has synced with
   Square and the inventory count has been changed back.
 * [https://snipboard.io/K7suTO.jpg](https://snipboard.io/K7suTO.jpg)
 * I then have to click the “Fetch Stock from Square” link and manually change the
   inventory count back to the correct value and update.
 * [https://snipboard.io/k9RQ78.jpg](https://snipboard.io/k9RQ78.jpg)
 * Please help me fix this as this is causing by eBay items that feed from Woo to
   be relisted after they have been sold!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/)
 * (@johndcoy)
 * Automattic Happiness Engineer
 * [5 years, 11 months ago](https://wordpress.org/support/topic/inventory-sync-issues/#post-12802826)
 * Hi [@revelationsky](https://wordpress.org/support/users/revelationsky/)
 * I cannot replicate this issue. The expectation is for a sale on WooCommerce will
   immediately trigger a request to Square to update stock by the number of items
   sold.
 * Inventory from Square is then synced to WooCommerce each hour with the “Sync 
   Inventory” option enabled.
 * Does this happen to all products?
 *  Thread Starter [revelationsky](https://wordpress.org/support/users/revelationsky/)
 * (@revelationsky)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/inventory-sync-issues/#post-12805670)
 * Hi John. Yes, it happens to all products. Yes, the expectation is for a sale 
   on WooCommerce to trigger a request to Square to update the current Square stock
   by the number of items sold in Woo.
 * Currently from the Woo sale screen I am having to go to the product listing, 
   click Inventory, click “Fetch Stock from Square”, update the stock level to match
   the correct level and then save.
 * For example, though it says “Stock levels reduced: Monocure 3D Rapid Resin 0.5L–
   AnyCubic Compatible – Black (797776871537) 3→2” when I go to the product listing
   it still shows “3” in stock which is the value in Square. Now I suppose it could
   be that Woo is at fault here and is not actually decrementing the stock even 
   though it says it is. Not sure.
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/inventory-sync-issues/#post-12869592)
 * Hi there [@revelationsky](https://wordpress.org/support/users/revelationsky/),
 * Sorry for the late reply!
 * The behaviour you see doesn’t sound right at all.
 * Could you please contact us at [WooCommerce.com > My Account > Tickets](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   You may need to create an account before you can access that page.
 * Please include a link to this forum thread, so that we can keep track of what’s
   already been done.
 * We will be able to help you further there and I’ll close the thread.
 * Enjoy the rest of your day and stay safe!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Inventory Sync Issues’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
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## Tags

 * [synch](https://wordpress.org/support/topic-tag/synch/)

 * 3 replies
 * 3 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/inventory-sync-issues/#post-12869592)
 * Status: resolved