Title: Inventory Management Issue Last modified: August 15, 2021 --- # Inventory Management Issue * Resolved [rsfoong](https://wordpress.org/support/users/rsfoong/) * (@rsfoong) * [4 years, 9 months ago](https://wordpress.org/support/topic/inventory-management-issue/) * My product variation have the quantity, but at product level, it still shown out of stock. * May refer to 3 attachment for the configuration: [https://1drv.ms/u/s!Ao0Au5_HIun-kuF13O9Tpx2xL8aTJQ?e=0ivzKR](https://1drv.ms/u/s!Ao0Au5_HIun-kuF13O9Tpx2xL8aTJQ?e=0ivzKR) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finventory-management-issue%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 9 months ago](https://wordpress.org/support/topic/inventory-management-issue/#post-14769973) * Hi [@rsfoong](https://wordpress.org/support/users/rsfoong/), * Thanks for your screenshots. * That’s strange! Can you please share your configuration as found under WooCommerce > Settings > Products > Inventory? * Also, share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. We’ll go from there. * Thanks. * Thread Starter [rsfoong](https://wordpress.org/support/users/rsfoong/) * (@rsfoong) * [4 years, 9 months ago](https://wordpress.org/support/topic/inventory-management-issue/#post-14784262) * ``` ### WordPress Environment ### WordPress address (URL): http://www.meganjewellery.com Site address (URL): http://www.meganjewellery.com WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.7.0 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: 5 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.29 (Ubuntu) PHP Version: 7.4.22 PHP Post Max Size: 64 MB PHP Time Limit: 30000 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.7.35-0ubuntu0.18.04.1 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.6.0 WC Database Prefix: lka6cvt_ Total Database Size: 1202.44MB Database Data Size: 814.53MB Database Index Size: 387.91MB lka6cvt_woocommerce_sessions: Data: 5.02MB + Index: 0.06MB + Engine InnoDB lka6cvt_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB lka6cvt_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB lka6cvt_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB lka6cvt_woocommerce_order_items: Data: 2.50MB + Index: 1.52MB + Engine InnoDB lka6cvt_woocommerce_order_itemmeta: Data: 23.42MB + Index: 22.77MB + Engine InnoDB lka6cvt_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB lka6cvt_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB lka6cvt_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB lka6cvt_woocommerce_shipping_zone_locations: 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wpstg0_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpstg0_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpstg0_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpstg0_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpstg0_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpstg0_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpstg0_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpstg0_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 11392 custom_css: 2 customize_changeset: 2 erforms: 1 gdex-invoice: 1 gdex-shipment-order: 1 itsec-dash-card: 12 itsec-dashboard: 2 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 language_switcher: 2 mgmlp_media_folder: 52 nav_menu_item: 60 nf_sub: 204 notification: 1 oembed_cache: 8 page: 53 popupbuilder: 2 post: 40 product: 5831 product_variation: 35238 revision: 1912 seedprod: 2 shop_coupon: 140 shop_order: 15338 shop_order_refund: 85 um_directory: 1 um_form: 5 user_registration: 2 vc_grid_item: 3 vc_settings_preset: 2 wp-rest-api-log: 6999 wpforms: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (44) ### Advanced Access Manager: by Vasyl Martyniuk – 6.7.7 iThemes Security: by iThemes – 8.0.2 Billplz for WooCommerce: by Billplz Sdn Bhd – 3.26.3 Broken Link Checker: by WPMU DEV – 1.11.15 Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.3 Classic Editor: by WordPress Contributors – 1.6.2 Disable XML-RPC: by Philip Erb – 1.0.1 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2 Facebook for WooCommerce: by Facebook – 2.6.1 Facebook Chat Plugin - Live Chat Plugin for WordPress: by Facebook – 2.2 FileBird Lite: by Ninja Team – 4.9 Site Kit by Google: by Google – 1.39.0 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.3.4 Insert PHP Code Snippet: by xyzscripts.com – 1.3.2 WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.4.90 WooCommerce Load More Products: by BeRocket – 1.1.9.1 Media Library Folders for WordPress: by Max Foundry – 7.0.2 Ninja Forms: by Saturday Drive – 3.5.7 Popup Builder: by Sygnoos – 4.0.2 Revisionize: by Jamie Chong – 2.3.4 Search By SKU - for Woocommerce: by Unroll Digital – 0.8.0 Shopkeeper Extender: by GetBowtied – 1.6.9 User Menus: by Code Atlantic – 1.2.7 User Registration: by WPEverest – 2.0.1 User Role Editor: by Vladimir Garagulya – 4.60.1 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13 WooCommerce Blocks: by Automattic – 5.7.0 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9 WooCommerce PulzePay: by Sia How / Lee Teck Khen / Reeve Perk – 1.0.7 Woo Variations Table: by Alaa Rihan – 2.2.12 TeraWallet: by WCBeginner – 1.3.19 WooCommerce Admin: by WooCommerce – 2.5.1 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2 Booster for WooCommerce: by Pluggabl LLC – 5.4.4 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3 WooCommerce: by Automattic – 5.6.0 Wordfence Security: by Wordfence – 7.5.5 Yoast SEO: by Team Yoast – 16.9 WP Mail SMTP: by WPForms – 3.0.3 REST API Log: by Pete Nelson – 1.6.8 YITH Maintenance Mode: by YITH – 1.3.7 YITH WooCommerce Affiliates Premium: by YITH – 1.8.7 ### Inactive Plugins (5) ### Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.6.0 Envato Market: by Envato – 2.0.6 Media Library Folders for WordPress Reset: by Max Foundry – 7.0.2 Relevanssi: by Mikko Saari – 4.13.3.1 WP ERP: by weDevs – 1.10.0 ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.7.2 ### Settings ### API Enabled: – Force SSL: ✔ Currency: MYR (RM) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #5 - /shop/ Cart: #2851 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #3076 - /terms-conditions/ ### Theme ### Name: Shopkeeper Child Version: 1.0 Author URL: http:%20//www.getbowtied.com/ Child Theme: ✔ Parent Theme Name: Shopkeeper Parent Theme Version: 2.9.39 Parent Theme Author URL: https://www.getbowtied.com/ WooCommerce Support: ✔ ### Templates ### Overrides: shopkeeper/woocommerce/archive-product.php shopkeeper/woocommerce/checkout/form-coupon.php shopkeeper/woocommerce/checkout/form-login.php shopkeeper/woocommerce/content-product.php shopkeeper/woocommerce/content-single-product.php shopkeeper-child/woocommerce/emails/admin-new-order.php shopkeeper/woocommerce/global/quantity-input.php shopkeeper/woocommerce/global/sidebar.php shopkeeper/woocommerce/global/wrapper-end.php shopkeeper/woocommerce/global/wrapper-start.php shopkeeper-child/woocommerce/myaccount/form-login.php shopkeeper/woocommerce/single-product/add-to-cart/simple.php shopkeeper/woocommerce/single-product/product-image.php shopkeeper/woocommerce/single-product/product-thumbnails.php shopkeeper/woocommerce/single-product/tabs/tabs.php shopkeeper/woocommerce/single-product.php ### Action Scheduler ### Complete: 56,982 Oldest: 2021-08-12 10:46:55 +0800 Newest: 2021-08-19 20:18:12 +0800 Failed: 32,167 Oldest: 2020-11-17 03:15:19 +0800 Newest: 2021-04-18 04:54:32 +0800 Pending: 3 Oldest: 2021-08-19 20:19:27 +0800 Newest: 2021-08-20 18:29:42 +0800 ### Status report information ### Generated at: 2021-08-19 20:19:53 +08:00 ``` * Plugin Support [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [4 years, 8 months ago](https://wordpress.org/support/topic/inventory-management-issue/#post-14819946) * Hi [@rsfoong](https://wordpress.org/support/users/rsfoong/) * Thanks for sharing the status report. * This kind of problem is usually caused by a conflict with your theme or with another plugin.   The best way to determine this is to: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * I hope that helps! * Let me know how it goes! * Plugin Support [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * (@tibetanitech) * [4 years, 8 months ago](https://wordpress.org/support/topic/inventory-management-issue/#post-14847537) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Inventory Management Issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 4 participants * Last reply from: [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/inventory-management-issue/#post-14847537) * Status: resolved