Support » Plugin: Content.ad » Invalid Tracking ID

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Content.ad

    (@contentad)

    Thank you for notifying us of this issue Nick. Would you please provide us with your site URL so we can look into the issue?

    Five days ago, I notified your staff through your site’s Publisher Chat but didn’t get any valid response. It’s Film Cutting website.

    Plugin Author Content.ad

    (@contentad)

    Hi Nick,

    I located your site URL on your WordPress profile (http://filmcutting.com/). After reviewing your previous customer support ticket, I confirmed that you are no longer running our Content.ad widget on your site. If you are able, would you please post the widget to a test page so we can take a look?

    Given the information you provided, it sounds like there was an error with the Google Analytics tag that we use to sample widget clicks. This tag runs on a very tiny percentage of our ad impressions, and should not load every time. The error your reported is inconsistent with our previous tests using the GA tag, so it is possible that the issue is unique to your site.

    If you are concerned about load time as you stated in your previous support ticket, you can further separate our asynchronous ad load time from the page load time using the lazyLoad parameter. This method is not currently supported by our WordPress plugin, but you can manually add the lazyLoad parameter to your installation code.

    lazyLoad: 1
    http://help.content.ad/what-widget-configuration-options-can-i-set/

    You can find information on how to locate and place your widget installation code here:
    http://help.content.ad/how-do-i-install-the-widget-on-my-website/

    Plugin Author Content.ad

    (@contentad)

    @nick-m did that solve your problem? Is there anything else I can help you with?

    For various reasons I have decided to place your ads on hold. Maybe I’ll change my mind, but this is where I stand now. I hope you will not delete my account on Content.ad publisher’s platform. Thank you.

    Plugin Author Content.ad

    (@contentad)

    Not to worry! Your account at Content.ad will remain open and we look forward to working with you in the future.

Viewing 6 replies - 1 through 6 (of 6 total)
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