Support » Plugin: Global Gateway e4 | Payeezy Gateway | » Invalid Signautre

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter Jman25

    (@jman25)

    Has there been any solution found?

    Plugin Author DonnellC

    (@donnellc)

    Good Morning Jman25,

    Can you please provide more information on the issue you’re having?

    Also, are you using MD5 or SHA-1?

    If this is your first time using this plugin or Payeezy. Please create a new payment page.

    Thread Starter Jman25

    (@jman25)

    From the plugin it looks as though we are using MD5, what we are wanting to accomplish is to be able to accept credit card payments with this plugin. It shows up in our checkout menu and will let us enter all the data but upon clicking to move forward it gives us the error code

    HTTP 401: Unauthorized – Invalid signature received ‘I/DbAg###########’.
    An error occurred, please try again or try an alternate form of payment.

    Plugin Author DonnellC

    (@donnellc)

    Can you please provide a link to your website, so i can identify the issue?

    Thread Starter Jman25

    (@jman25)

    Absolutely, please follow this link. Add the product to your cart and then after going to your cart you can see the issue.

    Medline PE Disposable Apron NON24274

    Again entering the credit card information is not the issue, its having the information accepted and passed through that is the issue.

    Plugin Author DonnellC

    (@donnellc)

    After looking over your website. You are using WooCommerce’s shopping cart.

    They use Payeezy’s API. You will need to use your Gateway ID and password.

    In order to obtain this info you will do the following.
    Login into Payeezy.
    Go to the Administration tab.
    Go to Terminals >> Select your terminal.
    Under Details tab. You will want to copy your Gateway ID.
    Next go to Password.
    Select the Generate >> then copy the password.
    Next you will select update to save the password that was generated.

    You will then use that info for WooCommerce.

    Thread Starter Jman25

    (@jman25)

    I will do that and update you on whether or not it worked.

    Thank you for your help

    Thread Starter Jman25

    (@jman25)

    I generated a new password, then hit update inside my first data account. Afterwards I entered the newly generated password (verified my Gateway ID is correct) and attempted to purchase an item. I received the same error message:

    HTTP 401: Unauthorized – Invalid signature received ‘uHe7+0############’.
    An error occurred, please try again or try an alternate form of payment.

    Any ideas?

    Plugin Author DonnellC

    (@donnellc)

    Can you send me a screenshot of your setting in WooCommerce.
    Here is my email address.
    support@djkidnyce.com

    Thread Starter Jman25

    (@jman25)

    We found the error:

    We needed to generate a new Hmac key password. After doing so we ran a product and it worked.

    Thank you for all your help!

Viewing 10 replies - 1 through 10 (of 10 total)
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