Title: Invalid Security Token
Last modified: May 16, 2018

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# Invalid Security Token

 *  Resolved [richards1052](https://wordpress.org/support/users/richards1052/)
 * (@richards1052)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/invalid-security-token-10/)
 * For the second time in several months, commenters have told me they’ve been prevented
   from publishing comments with the error “invalid security token.” I’ve followed
   the directions and submitted the debug report to Jetpack via e mail. But the 
   debug test said Jetpack was working fine.
 * I use three comment-related plugins, none of which are listed as conflicting 
   with Jetpack or Akismet: FV Thoughtful COmments, Subscribe to Comments, and Bulk
   Comment Manager.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Tracy](https://wordpress.org/support/users/tmmbecker/)
 * (@tmmbecker)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/invalid-security-token-10/#post-10287085)
 * [@richards1052](https://wordpress.org/support/users/richards1052/) Do you know
   if these visitors were commenting with their Facebook, Twitter or WordPress.com
   account?
 * We have seen this error on occasion when other comments plugins are active. Could
   you temporarily disable those other plugins to see if that prevents this error
   from appearing?
 * If that doesn’t fix it, can you please use Jetpack’s Debugger module to send 
   us some more information about your site?
    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. **
       It’s best not to post this information on public forums, as it contains private
       details about your site.**
 * Thanks!
 *  Thread Starter [richards1052](https://wordpress.org/support/users/richards1052/)
 * (@richards1052)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/invalid-security-token-10/#post-10288169)
 * The commenter who received the error responded to me that he accessed my site
   from Facebook. I don’t have any site registration. So I’m not sure commenters
   would need to log in using Facebook, Twitter, or WP.com. But I at least know 
   that he came to my site from Facebook.
 *  Thread Starter [richards1052](https://wordpress.org/support/users/richards1052/)
 * (@richards1052)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/invalid-security-token-10/#post-10288191)
 * I pasted the result of the debug test into a message I sent via e mail to the
   Support address listed 2 days ago. Haven’t heard back.
 * The problem with deactivating the plugins is that I only know when the error 
   has happened when a commenter tells me. It never happens to me. And I presume
   that most commenters getting such an error would not bother to tell me. One individual
   who is a friend does tell me when it happens to him. And he’s informed me of 
   the error twice in the past few months or so. So it appears it is a scattershot
   matter as far as I can tell. It is very hard to test this out since it doesn’t
   appear to be a regular phenomenon.
 * What someone should do on your end is install those three plugins and test it
   out on your end. You probably have more technical tools at hand than I do to 
   see the results my commenters are seeing.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [7 years, 12 months ago](https://wordpress.org/support/topic/invalid-security-token-10/#post-10290202)
 * Since we’re now helping you with this via email (ID #1162088), I’ll mark this
   thread as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Invalid Security Token’ is closed to new replies.

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## Tags

 * [conflict](https://wordpress.org/support/topic-tag/conflict/)
 * [Invalid Security Token](https://wordpress.org/support/topic-tag/invalid-security-token/)

 * 4 replies
 * 3 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [7 years, 12 months ago](https://wordpress.org/support/topic/invalid-security-token-10/#post-10290202)
 * Status: resolved