Support » Plugin: Malcure Malware Scanner — #1 Toolset for WordPress Malware Removal » Invalid scan response for lots of files

  • Resolved Valerie

    (@eve777)


    Hi,

    I ran the Malcure scan and I got “Invalid Scan Response” for many of the files in my wp-content directory. Does that mean that these files have malware or does it mean that the files could not be scanned? Do the permissions of my wp-content directory have anything to do with the scan response message? Please clarify.

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  • Plugin Author Malcure Web Security

    (@malcure)

    Hi,

    Thank you for using Malcure. Invalid scan response means the plugin was unable to scan the file. If the files are readable by wordpress, then it’s not a permission issue.

    This failure could be due to several other reasons like server load, server slowness etc. In case of a failure, Malcure attempts to run a second iteration of scan one file at a time, automatically. So it’s probably server load or the file permissions / contents.

    Plugin Author Malcure Web Security

    (@malcure)

    Resolving due to no further response.

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