Title: Invalid Postcode / ZIP entered.
Last modified: October 20, 2018

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# Invalid Postcode / ZIP entered.

 *  Resolved [archproject](https://wordpress.org/support/users/archproject/)
 * (@archproject)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/invalid-postcode-zip-entered/)
 * HI there, how can I disable the postcode validation seems like it really doesnt
   work. I have tried to put in any of postcode or zip code not matter US, UK, Singapore
   Postcode nothing seems to work. what am I missing here .. if there is none then
   please tell me to disable the validation
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finvalid-postcode-zip-entered%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [mouli a11n](https://wordpress.org/support/users/mouli/)
 * (@mouli)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/invalid-postcode-zip-entered/#post-10805324)
 * Hi there,
    Let’s figure this out. I’ll need a bit more information though.
 * 1) Are you using any Post Code validation extensions/plugins?
 * 2) Where are you seeing the validation fail? For instance is it when adding a
   shipping address or a billing address?
 * 3) Are you getting any error or failure messages? If so can you post them here
   please.
 * Looking forward to your reply.
 *  Thread Starter [archproject](https://wordpress.org/support/users/archproject/)
 * (@archproject)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/invalid-postcode-zip-entered/#post-10813852)
 * Sorry for late reply.
 * 1) Are you using any Post Code validation extensions/plugins?
    No postcode validation
   extentions or plugins
 * 2) Where are you seeing the validation fail? For instance is it when adding a
   shipping address or a billing address?
    In the checkout page where a new user
   who does not have an address yet inputs a postcode/zip code and it will show 
   an error message “Invalid Postcode / ZIP entered.” o matter what I put on it 
   but when a new user goes to addresses in “My Account” and edits his billing and
   shipping address the postcode got saved and no error message but when the user
   tries to checkout it shows the error
 * 3) Are you getting any error or failure messages? If so can you post them here
   please.
    Screenshots [https://pasteboard.co/HK2hqWA.png](https://pasteboard.co/HK2hqWA.png)
   [https://pasteboard.co/HK2i6WF.png](https://pasteboard.co/HK2i6WF.png) [https://pasteboard.co/HK2kuvZ.png](https://pasteboard.co/HK2kuvZ.png)
 * The error is preventing customers to do checkouts
 *  [avantilinens](https://wordpress.org/support/users/avantilinens/)
 * (@avantilinens)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/invalid-postcode-zip-entered/#post-10853662)
 * Any update on this? I have the same problem. Not all but some customers are not
   able to even get the shipping option because it states that the Zip code is invalid.
   I am not using any plugins besides woo commerce foe geolocation
 *  [dougaitken](https://wordpress.org/support/users/dougaitken/)
 * (@dougaitken)
 * Automattic Happiness Engineer
 * [7 years, 5 months ago](https://wordpress.org/support/topic/invalid-postcode-zip-entered/#post-10911173)
 * Hey there [@archproject](https://wordpress.org/support/users/archproject/) [@avantilinens](https://wordpress.org/support/users/avantilinens/)
 * Have you managed to solve this yet?
 * If you are not using any postcode or zipcode validation, this is likely caused
   by a conflict with your theme or with another plugin.
 * Read more about plugin and theme conflicts in our [Self-Service Guide](https://docs.woocommerce.com/document/woocommerce-self-service-guide/).
 * For more detailed instructions about conflict testing, check out this – [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Please let us know how that goes.
 * Thanks,
 *  Thread Starter [archproject](https://wordpress.org/support/users/archproject/)
 * (@archproject)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/invalid-postcode-zip-entered/#post-10912993)
 * yes I have solved it in the end I had to rebuild my site from scratch … hhahahaha..
   it was worth it.

Viewing 5 replies - 1 through 5 (of 5 total)

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## Tags

 * [invalid](https://wordpress.org/support/topic-tag/invalid/)
 * [postcode](https://wordpress.org/support/topic-tag/postcode/)
 * [zip](https://wordpress.org/support/topic-tag/zip/)

 * 5 replies
 * 4 participants
 * Last reply from: [archproject](https://wordpress.org/support/users/archproject/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/invalid-postcode-zip-entered/#post-10912993)
 * Status: resolved