Support » Plugin: WP Social Chat » Invalid number in mobile

  • Resolved jayapramod


    Hi Team,

    Installed WP Social Chat Version 4.7.0. Added number with my country code 91 without symbol and space. In Desktop it’s opening WhatsApp web and entering to chat correctly. But on mobile, it’s showing ‘couldn’t look up the phone number because it’s either missing a country code or has the wrong one’. Pls help.

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  • Plugin Author beluserra


    If you get the Invalid phone number message when sending a message, it means that the phone number you are using has an incorrect format.

    Phone number formatting follows international code regulations and varies between different countries.

    The proper phone number for your location will include country area code according to Whatsapp format.

    Make sure you’re editing the phone in the right place: If you have a contact box enabled you to have to edit the contact phone number, go to Contacts > Contact. Otherwise, you have to edit the phone in the button tab, go to Button > Phone
    Make sure you include the full number with country code without any spaces and characters, only numbers. If you’re not sure about your full phone you can send a message through Whatsapp to a fried.
    Test your phone here
    Make sure you clear your browser and site cache before reloading the front page as some plugins cache like wp rocket can cause issues.

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