Invalid Merchant ID error message

  • Resolved sunlec

    (@sunlec)


    4 years, 3 months ago

    Hi

    I’m getting an ‘Invalid Merchant ID’ error message when trying to put through a live transaction. I was able to run test payments successfully.

    Confirming:

    – I am using the seven digit merchant transaction ID
    – I am not using a SecurePay account that has Fraud Guard enabled
    – I have unchecked the ‘Enable SecurePay test environment’ checkbox

    Any help would be appreciated.

    Thanks

    • This topic was modified 4 years, 3 months ago by sunlec.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Hem Thapa

    (@hemthapa)

    4 years, 2 months ago

    Hi @sunlec,
    Please go through all the checklists for “invalid merchant ID’ issue in FAQ and email me if issue persists.

    Thread Starter sunlec

    (@sunlec)

    4 years, 2 months ago

    I’ve emailed you. I’ve already worked through the FAQ and then did as you suggested and tried with a clean site, default WordPress theme and only the Woocommerce and your plugin installed. Still doesn’t work.

    Plugin Author Hem Thapa

    (@hemthapa)

    4 years, 2 months ago

    Hi @sunlec,

    If you’ve already checked all FAQ listed checklist for this error, please email me the test website link that you’ve created with login details. It’s not possible to identify the issue without looking into the website.

    Thread Starter sunlec

    (@sunlec)

    4 years, 2 months ago

    Looks like we are going to use Stripe for payments now so no longer need this plugin.

    • This reply was modified 4 years, 2 months ago by sunlec.
Viewing 4 replies - 1 through 4 (of 4 total)
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