Support » Plugin: Stripe Payments » Invalid Item Price error

  • Hi,
    There’s a problem with your plugin. Customers are unable to get the download after payment, they get “Invalid Item Price” error at the thank you page and the payment doesn’t go through to Stripe. It has worked before. The shortcode is:
    [accept_stripe_payment name=”Marketo Email Template” price=”299.00″ button_text=”Buy Now” item_logo=”” url=”http://xxxxxx” billing_address=”1″ description=”Marketo Email 2.0 Template – Allegro” item_logo=”http://xxxxx”%5D

    We’ve purchased your plugin. Can someone look into this matter please?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, what do you mean by the following comment.

    We’ve purchased your plugin.

    The plugin is free!

    I’m sorry, you’re right. Your plugin is free.
    Like I said before
    “Customers are unable to get the download after payment, they get “Invalid Item Price” error at the thank you page and the payment doesn’t go through to Stripe. It has worked before. The shortcode is:
    [accept_stripe_payment name=”Marketo Email Template” price=”299.00″ button_text=”Buy Now” item_logo=”” url=”http://xxxxxx” billing_address=”1″ description=”Marketo Email 2.0 Template – Allegro” item_logo=”http://xxxxx”%5D”

    There are no logging of purchases either in wordpress or in stripe’s dashboard.
    Can someone look into this problem please?

    Plugin Support mbrsolution

    (@mbrsolution)

    Just one question why do you have item_logo twice in your code?

    Thanks for catching that, I corrected it. Do you think that was the cause of my problem?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, in answer to your question, having two identical parameters in the shortcode would definitely cause issues. This could have been the culprit to your problem.

    Is your issue now resolved? If it is can you mark this support thread as resolved.

    Kind regards

    I intermittently have this same issue. I am starting another thread.

    Plugin Support mbrsolution

    (@mbrsolution)

    @crystallove18, do you still need help with this issue?

Viewing 7 replies - 1 through 7 (of 7 total)
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