Support » Plugin: Equation Editor » Invalid equation banner

  • Resolved enricocanuto

    (@enricocanuto)


    Yesterday morning CET, March 11,2020, for several hours, all the equations of the linked page
    were set as invalid equation [ redundant link removed ]
    Please clarify the reason (the provider, aruba.it, claims the issue is not their)
    and how to prevent.
    Thanks
    Enrico Canuto

    • This topic was modified 2 months, 3 weeks ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

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  • Addition to previous message
    I will try to explain better what I discovered yesterday morning.

    1) all the equations of the Equation Editor to wordpress TinyMCE editor, Version 1.5 by ‘modalweb’ were replaced by the orange banner ‘Invalid Equation’.

    2) Pressing the banner, the equation window was correctly shown, but closing the window

    the banner remained.

    3) I checked the text source of the visible page and of course it looked unchanged.

    4) The defects lasted until the afternoon when progressively (not at the same time) disappeared, that is some equations returned visible while other remained replaced by the banner.

    5) This morning, CET, March 12, and now all equations look visible without banner

    Question: what did occur? The Italian provider aruba.it denies any problems in their computer system. Is it true? I do not know.

    My impression is some difficulty (may be a time out in the plugin or elsewhere?) in converting text into visible equations. I cannot go further, but I would like to know the reason and how to prevent for the future by myself and provider.

    E.Canuto

    Plugin Author modalweb

    (@modalweb)

    Hey @enricocanuto,

    Can you please us some screenshots for more clearity and which editor are you using to generate equations?

    Classic editor (Tiny MCE), version 1.5
    Equation Editor, version 1.5
    Screenshot: see https://www.gekant.it/wp-admin/post.php?post=1877&action=edit
    or https://www.gekant.it/equation-editor-defects/
    Regards
    E. Canuto

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