Support » Plugin: Jetpack by » Invalid email or username.

  • Resolved dragunda22


    Continually receiving ‘Invalid email or username’ when I try to complete the Plugin process. I’ve tried more than a dozen times and tried to check out various workarounds but all are MUCH TOO COMPLICATED for the average user who, like me, wants to click a button and Voila! it works! not hours of wasted time searching for answers.

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  • Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    The Jetpack plugin requires you to connect to a account to be fully activated.

    To do so, you will have to create a account here:

    If you had previously created an account, but forgot the password, you can request a new password by entering your email address here:
    Please follow the instructions carefully. You’ll receive an email during the reset process, so make sure you read it for important instructions. If you don’t receive the email right away, check your spam folders as well. The confirmation email can get caught in them sometimes.

    Please note that accounts are different from the account you use to administrate your blog. and self-hosted blogs available through are two different entities.
    Please check out the following links to learn the differences.

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