Support » Plugin: WooCommerce » Invalid coupon code error not showing on Checkout page

  • Resolved Tayyab Chaudhary

    (@mtachaudhary770)


    Hi Support,

    I have an issue with the Coupon Code error message on the Checkout page. I have entered the expired/wrong coupon code on the Checkout page, but it’s not showing any error on the page. Can you please assist me to resolve this issue?

    Here are the Theme and plugins versions:
    WordPress: 5.7.2
    Woocommerce: 5.3.1
    Jupiter-X Theme: 1.20.0

    Waiting for your response.

    Thanks and regards
    Tayyab Chaudhary

    • This topic was modified 1 month, 3 weeks ago by Tayyab Chaudhary. Reason: Added topic tags
    • This topic was modified 1 month, 3 weeks ago by Tayyab Chaudhary.
    • This topic was modified 1 month, 3 weeks ago by Tayyab Chaudhary. Reason: Updated theme version

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support maykato

    (@maykato)

    Hello,

    I could not reproduce the same issue on my test sites which have the latest versions of WordPress, WooCommerce and Storefront(default) theme – an error message shows up when trying to add an expired coupon:

    Link to image: https://snipboard.io/mIsEAp.jpg

    This kind of problem is usually caused by a conflict with your theme or with another plugin. To determine what’s causing the issue, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter Tayyab Chaudhary

    (@mtachaudhary770)

    Hi @maykato

    Thanks for your quick response.

    Yes, I have resolved this issue by switching themes. The issue was, the error message element was set to display: none; in CSS.

    Thanks again 🙂

    Plugin Support Mirko P.

    (@rainfallnixfig)

    Hi @mtachaudhary770,

    Great that you managed to solve this! Thanks for sharing the solution here.

    Should you have any further questions please do not hesitate to open a new topic on the forum.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.