Support » Plugin: Google Authenticator » Invalid Barcode in User Account

  • Jamie

    (@scragglydoggames)


    Hi there,

    I installed this plugin on four wordpress sites, all using the latest wordpress.

    On three of them, no problems whatsoever, and they’re all secured with 2FA now.

    However, on one of them, it installs fine, but when I go into users and try and set a 2fa code, it generates a barcode which looks weird (as in less data than the others), and when I try and scan this on Google Authenticator app, it says

    Invalid barcode
    The barcode ‘no text’ is not a valid authentication token barcode.

    I tried changing the site name, deleting and reinstalling the plugin, and it’s still persisting. When I try create new secret, it doesn’t do anything to change the code (and therefore regenerate the qr code)

    Any assistance would be great.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi, what is the difference between the 3 sites that work and the site that does not work?

    Jamie

    (@scragglydoggames)

    Hi,

    Same web host, of the three sites that work, two are one theme, one is another, the one that isn’t working uses a different one.

    Hi, then it would be fair to say that the theme is causing the issue.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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