Title: Interrupt in Build Package – no timeout Last modified: August 22, 2016 --- # Interrupt in Build Package – no timeout * Resolved [Henk Barreveld](https://wordpress.org/support/users/henk-barreveld/) * (@henk-barreveld) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/) * Hello, * I have been a happy Duplicator user for quite some time and I have built and restored literally dozens of backups. The last one was on Feb 13: I created a build and installed it in a different (staging) domain. No problem. * Now, all of a sudden, it does not work anymore. When I start the “Build package” step, I immediately get an error message: * Build Interrupt The current build has experienced an issue. Please try the process again. * The details shown are: Server Status: 200 -OK …and underneath a box with the header: The page you are trying to access is restricted due to a security rule. * I checked my .htaccess file, but there are no security settings. The permissions for folders and files related to Duplicator are all “normal”: 755 for folders, 644 for files. * Checking the package log (link at the bottom of the Build Status window)) does not help; I get the log from the previous, successful build, Feb 13. Clicking the Support link gives a WordPress error message that I have insufficient rights to access the page (//wp-admin/admin.php?page=duplicator-support). * I double-checked: the Duplicator settings have not been changed since my last successful backup. Cache and wp-snapshots folders were (and are) of course excluded from the backup. * Trying again, as suggested, gives the same result. * I have seen support messages about build interrupts due to timeouts, but I cannot imagine that that is the case here: - nothing essential has been changed to the size of the website files or database during the last week - the error message comes immediately - the error texts suggest a different cause - there is only a _scan.json file in wp-snapshots/tmp, no other files have been created yet * Do you have any idea what can be wrong here? Any help would be very much appreciated! * Best regards, Henk Barreveld * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/) Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/interrupt-in-build-package/page/2/?output_format=md) [→](https://wordpress.org/support/topic/interrupt-in-build-package/page/2/?output_format=md) * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813831) * Hey Henk, * Yeah if it fails immediately then its not a timeout issue. In your case it looks like a WordPress Roles Privileges issue. Are you setup as a WordPress Administrator on that site? * Thanks~ * Thread Starter [Henk Barreveld](https://wordpress.org/support/users/henk-barreveld/) * (@henk-barreveld) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813851) * Hi Cory, \ Thank you for your quick reaction. Yes, the account I use is the admin account (although it is not called “admin”). I use it also to install theme updates and plugins, for example. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813933) * Yeah that is quite strange… Have you tried to log in/out to see if it resets any of your cookies. Maybe try and clear the browser history… I don’t think I have seen this one before, not 100% sure where to look. * [photoMaldives](https://wordpress.org/support/users/photomaldives/) * (@photomaldives) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813936) * Hi Guys * After a quick google, I ended up here – the only hit – I am seeing this error for the first time too (although only an occasional Duplicator user). * > **Server Status: 200 -OK > Error Message: The page you are trying to access > is restricted due to a security rule. > If you believe the security rule is affecting the normal operation of your > website, contact your host support team and provide detailed instructions how > to recreate this error. > They will be able to assist you with rectifying the > problem and adjusting the security configuration if needed. * And I am wondering if it might be caused by a recent security plugin update – maybe Sucuri, or Wordfence, or Bullet Proof Security ? (I am using all these on my site, and they have frequent updates). * **Henk **– I wonder if you are using one or more of these security plugins too? * [Paul Oaten](https://wordpress.org/support/users/pcaweb/) * (@pcaweb) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813940) * I’m getting this too. Feels to me like something has changed recently, perhaps in Core(?) which has affected the plugin? * Thread Starter [Henk Barreveld](https://wordpress.org/support/users/henk-barreveld/) * (@henk-barreveld) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813944) * Hi Cory (and other people), * I tried all kinds of things; definitely also clearing the browser history and logging in again. * Below is my most recent test. This is becoming weirder and weirder… * The site I have this problem with, is on SiteGround (shared hosting, lowest price category). I happen to have another, completely separate account at the same ISP, which I am not using seriously. On that other account I did the following: * – Verified in cPanel that SuperCacher and Cloudflare are disabled – Created a brand new, not earlier used subdomain – Created a new MySQL database – Downloaded the WordPress 4.1 installer from the WordPress site (my last successful Duplicator run, a little more than a week ago, was on WP 4.1) – Created and configured wp- config (database settings, keys & salts, added a line “define( ‘WP_AUTO_UPDATE_CORE’, false );” so that the installation would not immediately auto-upgrade to WP 4.1.1)– Copied the files to the new subdomain folder – Ran the installer job, selecting the language (NL) and setting up the admin login – Verified that the site (only containing the single, standard post with its single comment) is indeed working– Installed Duplicator – Ran Duplicator – SAME PROBLEM! * So: test with a brand new site, no security or caching, no other plugins that could be in the way. * I am starting to wonder if SiteGround did something last week to cause Duplicator not to work anymore… I have asked their advice as well. * Anybody any ideas?! * [photoMaldives](https://wordpress.org/support/users/photomaldives/) * (@photomaldives) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813952) * Great work, Henk ! 🙂 * So that rules out any security plugins, and interesting that I am also on a cheap Siteground hosting package (coincidence ?) In fact, I was only wanting to use Duplicator for a quick site snapshot backup, as I’ve been getting so many server time-outs recently with my usual WP backups. * Thread Starter [Henk Barreveld](https://wordpress.org/support/users/henk-barreveld/) * (@henk-barreveld) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813955) * Hello everybody, * Problem solved 🙂 * I sent a message describing my last test to SiteGround Support at around the same time I sent message #7 above. * First reply, after a few minutes: * > There are no changes with our security settings for our shared servers. * … but they would look into it further, using the admin login I gave them. * Half an hour later a support guy sent me the below message with a solution: * > I have checked and noticed that the issue was caused by a security rule of > one of our modules. > I have added the following to the .htaccess file in your home folder to deactivate > the problematic rule for your entire account: > ``` > > SecFilterRemove 001838 > > ``` > > I have then performed another test and the issue was resolved. * I checked as well, also on the “real” website; The Duplicator Build process is working again. * By the way, wonderful service, if you ask me. I only have the lowest price shared hosting account without any additional support options. * [photoMaldives](https://wordpress.org/support/users/photomaldives/) * (@photomaldives) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813957) * Nice one, Henk – thanks for the update. * I do wonder though if this is introducing a (slight) vulnerability ? (And also a bit of a nuisance, having to do apply this workaround to many sites). * [marwazihs](https://wordpress.org/support/users/marwazihs/) * (@marwazihs) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813958) * Hi Henk, * Thanks for your info. However, I’ve put the exact code in .htaccess file but still experiencing the same problem you had 🙁 * Any other suggestion that you could give me? * thanks and in advance. * [photoMaldives](https://wordpress.org/support/users/photomaldives/) * (@photomaldives) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813959) * marwazihs – are you also on Siteground ? * [marwazihs](https://wordpress.org/support/users/marwazihs/) * (@marwazihs) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813961) * [@photomaldives](https://wordpress.org/support/users/photomaldives/) – No, i host it in digitalOcean.com. * My other installations in the same machine had no issue. The issue happen in a new site that im working on using WP 4.1.1 and latest Duplicator plugin installed. * Thread Starter [Henk Barreveld](https://wordpress.org/support/users/henk-barreveld/) * (@henk-barreveld) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5813971) * [@photomaldives](https://wordpress.org/support/users/photomaldives/): * Yes, I also wondered if disabling rule 1838 in mod_security would create any security risks. However, I decided that I would take the risk, assuming that the ISP’s support team knows what they are doing. * It would of course be best if Cory could take a look at his code, to see if it does anything (maybe setting permissions higher temporarily?) that could cause a mod_security firewall to protest. * [@cory](https://wordpress.org/support/users/cory/): * Does the above make sense to you? I tried to find out from SiteGround support what their rule 1838 is about but, understandably I suppose, they are somewhat evasive on that issue 🙂 * [@marwazihs](https://wordpress.org/support/users/marwazihs/): * I recommend doing what the error message recommends you to do (if you indeed get the same error message): * > …contact your host support team and provide detailed instructions how to recreate > this error. > They will be able to assist you with rectifying the problem and > adjusting the security configuration if needed. * I wish I had done that myself, rather than spending hours trying to find if I had done something wrong. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5814014) * There are some calls to chmod that the plugin tries to make on behalf of the environment. This might be what is causing the issue/alert to happen. I would have create an option to allow this to be turned on/off if that was the underlying issue… * [marwazihs](https://wordpress.org/support/users/marwazihs/) * (@marwazihs) * [11 years, 4 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/#post-5814016) * [@cory](https://wordpress.org/support/users/cory/) Thank you for your support. I really love this plugin and have been using it in the last 1.5 years without issue. Look forward for the solution 🙂 Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/interrupt-in-build-package/page/2/?output_format=md) [→](https://wordpress.org/support/topic/interrupt-in-build-package/page/2/?output_format=md) The topic ‘Interrupt in Build Package – no timeout’ is closed to new replies. * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985) * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/) * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq) * [Support Threads](https://wordpress.org/support/plugin/duplicator/) * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/) * 23 replies * 7 participants * Last reply from: [marwazihs](https://wordpress.org/support/users/marwazihs/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/interrupt-in-build-package/page/2/#post-5814085) * Status: resolved