Support » Plugin: WooCommerce Deutsche Post Internetmarke » Internetmarke not working properly since update

  • Hi there,

    We’ve updated the Internetmarke plugin today, but are experiencing quite some issues.

    1. When we want to generate the label in the bulk funcion a window opens and we can choose the shipping product. But there should also be an option ‘tracked’ which isn’t there.

    We only use two shipping methods: ‘warenpost int. kilotarif (non EU), Warenpost int. Kilotarif (EU/USt.)’, we don’t use the ones which Internetmarke suggests.

    then:
    – We can generate all the labels manually (hoping that the status will change),
    – Quick-buy doesn’t work either.
    – Before I could download the labels, I had to go to the Internetmarke à Prepared à and “order label”
    Then I went back into the order and could download the label there.
    All the labels I created this afternoon are now under “Failed”, which isn’t correct.
    In the past, created labels were in “Ready to ship”
    – For all the orders I prepared a lbel, an error message shows up: ‘internetmarke – shipment creation failed. Label: Warenpost Int. KT Tracked (EU/USt.) für Internetmarke. Error: The stream or file “/var/www/html/wp-content/plugins-woo-dp-internetmarke/logs/internetmrke_ could not be opened in append mode: failed to open stream: Permission denied.

    So quite some issues. As we are in our busiest selling period of the year, I hope you can help. You can also please email me on j.zwart@scrn.com to further help.

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter josianne

    (@josianne)

    Hello, any update please? This is quite urgent.

    Best,
    Josianne

    Plugin Support Drazen Bebic

    (@drazenbebic)

    Hello @josianne

    thank you for your message and for using our plugin.

    We will take a look at this right away, thank you for bringing it to our attention.

    Thread Starter josianne

    (@josianne)

    Thank you. Something we also noticed was that before the update (we recently updated to the most recent version) all the labels had a too high value. The labels we create now, show the correct value.

    Looking forward to hearing from you!

    Thread Starter josianne

    (@josianne)

    We also received an automatic email from WordPress which automatically detects fatal errors. We received below error:

    An error of type E_ERROR was caused in line 110 of the file /var/www/html/wp-content/plugins/woo-dp-internetmarke/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php. Error message: Uncaught UnexpectedValueException: The stream or file "/var/www/html/wp-content/plugins/woo-dp-internetmarke/logs/internetmarke_shipments.log" could not be opened in append mode: failed to open stream: Permission denied in /var/www/html/wp-content/plugins/woo-dp-internetmarke/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php:110
    Stack trace:
    #0 /var/www/html/wp-content/plugins/woo-dp-internetmarke/vendor/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler.php(39): Monolog\Handler\StreamHandler->write(Array)
    #1 /var/www/html/wp-content/plugins/woo-dp-internetmarke/vendor/monolog/monolog/src/Monolog/Logger.php(344): Monolog\Handler\AbstractProcessingHandler->handle(Array)
    #2 /var/www/html/wp-content/plugins/woo-dp-internetmarke/includes/Logger.php(188): Monolog\Logger->addRecord(250, '1 Shipment prep...', Array)
    #3 /var/www/html/wp-content/plugins/woo-dp-internetmarke/includes/Services/ShipmentService.php(122): DeutschePost\Internetmarke\Logger->notice('1 Shipment prep...')
    #4 /var/www/html
    Plugin Support Drazen Bebic

    (@drazenbebic)

    Hello @josianne

    Can you check if the logs folder inside the plugin (/wp-contents/plugins/woo-dp-internetmarke) exists? If it exists, what kind of permissions does it have?

    Also: Is this a new error message? Has it worked before? Did anything change regarding your server environment?

    Thread Starter josianne

    (@josianne)

    Hi @drazenbebic : the logs folder has 755 permission and both error.log and internetmarke_api.log inside have the 664 permission, which means there is a read and write permission.

    This is a new error message since the last update. It has worked before. We didn’t do changes to the server environment. Please let us know what we can do, because we can’t send any packages at the moment.

    Thread Starter josianne

    (@josianne)

    Hi @drazenbebic can you please help me with this? We currently have 80 outstanding orders that we can not ship because the plugin isn’t working.

    When we open Internetmarke, WP is giving us the message that there is a critical error on our website.

    when we try to create the Deutsche Post label inside the order, we see the message: the label preview could not be loaded.

    Can you reply me on j.zwart @ scrn.com please? That might make things go quicker. Thank you.

    Thread Starter josianne

    (@josianne)

    Hi @drazenbebic we don’t see the critical error message anymore. However, we still see this message when creating a label: ‘internetmarke – shipment creation failed. Label: Warenpost Int. KT Tracked (EU/USt.) für Internetmarke. Error: The stream or file “/var/www/html/wp-content/plugins-woo-dp-internetmarke/logs/internetmrke_ could not be opened in append mode: failed to open stream: Permission denied.

    We have just updated the plugin to the most recent version.

    Please contact me on j.zwart @ scrn.com please, as we can’t use the plugin at the moment and can not send shipments.

    Thread Starter josianne

    (@josianne)

    Hi @drazenbebic can you help me with this issue please? We can not send shipments at the moment, and customers are waiting for them.

    Thank you.

    Plugin Support Drazen Bebic

    (@drazenbebic)

    Hello @josianne

    do you have a test/staging environment where I could take a look? I can’t seem to replicate the issue on my end however I try.

Viewing 10 replies - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.