Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Internet Explorer 11

  • Resolved timokreis



    first of all I would like to thank you for the beautiful plugin. Complianz is by far the most complete GDPR WordPress plugin I could find so far.

    Unfortunately, it now causes several problems in Internet Explorer 11.
    First, the cookie banner is not displayed in IE 11 – so the user cannot give his consent to the cookies. Further it causes various errors on the web pages in Internet Explorer. Depending on the structure of the pages and depending on the plugins used, it may happen that parts of the page are not displayed, are moved or no longer function correctly.

    To exclude a faulty configuration, I have tested your page in IE 11. The same or similar errors occur here: The banner is not displayed, different sections do not work (e.g. FAQ-Accordion), are not displayed (Support Ticket Form) or are displayed incorrectly (Reviews, Iconboxes on „home“, Subscribe-Form at the end of the page, …).

    Is there a solution planned for the IE 11 compatibility, or are there already solutions available?

    I look forward to your answers.

    With kind regards
    Timo K.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Aert


    Hi @timokreis,

    We will have a look at how much time it will take to be backward compatible with IE11. As market share is now <1% and Microsoft has officially dropped support for IE11 for their own services like Microsoft 365 and end-of-life will be somewhere next year, backward compatibility must be justified for the effort of rewriting javascript to service IE11. But like I said, we will have a look, it might be a quick fix. The elements on our website are not directly related to Complianz not working.

    regards Aert

    Plugin Author RogierLankhorst


    We’ve put it on the roadmap, but with a low priority. Closing this for now.

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