Support » Plugin: WooCommerce Weight Based Shipping » International over 2KG not working

  • Resolved Steve

    (@puddesign)


    Hi I’ve set up two Weight Based Shipping one for International under 2KG and one for International over 2KG. the under 2KG works but not the over 2KG.

    1. WordPress:Version 5.0.3, WooCommerce: 3.5.4, Weight Based Shipping: 5.2.4, PHP: 7.2.14.

    2. https://cl.ly/a98def508b96 https://cl.ly/57473bac89f8

    3. I’m testing it with the order:
    Item #1: 3600g, no shipping class, quantity 1

    Total order weight: 3600g
    Order subtotal: £70.83
    Shipping destination: Beverly hills, CA 90210, United States (US).
    4. I expect to see
    — International over 2KG Shipping: £30

    5. I do see instead:
    No shipping options were found for

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Dan

    (@dangoodman)

    Hi,

    Could you take screenshots of all your shipping zones, methods and rules?

    Plugin Author Dan

    (@dangoodman)

    Thank you.

    When it’s the time to show shipping options to a customer, WooCommerce looks for the first matching shipping zone and stops. That means having two or more shipping zones with same countries/states doesn’t make much sense.

    In your case, you can move rules from the ‘International over 2KG’ / ‘Weight Based Shipping’ shipping method to ‘International under 2KG’ / ‘Weight Based Shipping’. Then, remove ‘International over 2KG’ and rename ‘International under 2KG’ to just ‘International’.

    awesome thanks Dan you’re the man, it worked thanks so much for that!!

    Plugin Author Dan

    (@dangoodman)

    Glad it works!

Viewing 5 replies - 1 through 5 (of 5 total)
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