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[resolved] Internal Server Error while updating Captcha (2 posts)

  1. johnja1
    Member
    Posted 1 year ago #

    Hey guys,

    I was trying to update 3.9.8 when got the error (below) on the Plugin page. Now I can't even see any listing of the plugins. Can someone please help ?

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.

    Many Thanks
    Jacob

    https://wordpress.org/plugins/captcha/

  2. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Jacob,

    Judging by the text of the error message, the problem occurred on your server and it would be more efficient if you contacted your hosting support team.

    You can deactivate the plugin via ftp or cpanel by renaming the folder with the plugin - With your FTP program or via –°panel go to wp-content/plugins and rename or remove the folder with the plugin. Please make use of the following information:
    http://codex.wordpress.org/FTP_Clients

    Sincerely,
    BestWebSoft Support Team

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