Support » Plugin: WooCommerce » Internal Server Error when trying to pay

  • Resolved eetuhakkinen

    (@eetuhakkinen)


    Hi!

    I am having a huge problem with a site I did to my client. Every payment process is denied by Internal Server Error. I have asked help from Paytrail which is the payment gateway I use and they said that they couldn’t any requests from my site to their servers. So there seems to be something wrong with either WooCommerce or Paytrail plugin.

    Here are thing I have tried to resolve these problem:

    • Changed permissions of .php files in html_public folder to 644.
    • Added a line “define(‘CONCATENATE_SCRIPTS’, false);” to wp-config.php
    • Reseted the .htcaccess file
    • Disabled every other plugin except WooCommerce and Paytrail plugin
    • Changed theme from Flatsome to Twenty Seventeen

    Nothing of those helped and I’m running out of ideas of what to do. Can somebody please help me? I’m novice when it comes to WordPress and WooCommerce so debugging this error is a real pain in the ass.

    Here is a system report of WooCommerce.

    ### WordPress Environment ###

    Home URL: http://trove.fi
    Site URL: http://trove.fi
    WC Version: 2.6.4
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: fi

    ### Server Environment ###

    Server Info: Apache/2.4.18 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4
    PHP Version: 5.6.23
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 10000
    cURL Version: 7.38.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.54 – Suosittelemme vähintään MySQL versiota 5.6. Katso: WordPress järjestelmävaatimukset
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Etälähetys/ Remote Post -toiminto: ✔
    Etänouto/ Remote Get -toiminto: ❌ wp_remote_get() epäonnistui. WooCommercen lisäosien päivittäjä ei toimi palvelimesi kanssa. Ota yhteys palvelimen ylläpitäjään. Tilan koodi: 503

    ### Database ###

    WC Database Version: 2.6.4
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔

    ### Active Plugins (21) ###

    Redux Framework: — Team Redux – 3.6.5
    All In One Schema.org Rich Snippets: — Brainstorm Force – 1.5.1
    Autocomplete For Relevanssi: — Jojaba – 0.1
    Google Captcha (reCAPTCHA) by BestWebSoft: — BestWebSoft – 1.30
    WooThumbs – Awesome Product Imagery: — James Kemp – 4.4.11
    Ninja Forms: — The WP Ninjas – 3.1.4
    Regenerate Thumbnails (Luo pikkukuvat uudelleen): — Alex Mills (Viper007Bond) – 2.2.6
    Relevanssi: — Mikko Saari – 3.5.10
    Tawk.to Live Chat: — Tawkto – 0.2.9
    UpdraftPlus – Backup/Restore: — UpdraftPlus.Com
    DavidAnderson – 1.13.4

    WB Paytrail Maksutavat: — Webbisivut.org – 1.3.28
    WooCommerce Advanced Shipping: — Jeroen Sormani – 1.0.11
    WooCommerce: — WooThemes – 2.6.4
    Wordfence Security: — Wordfence – 6.3.11
    WordPress Notification Bar: — SeedProd – 1.3.9
    Yoast SEO: — Team Yoast – 4.9
    WP All Import Pro: — Soflyy – 4.4.8
    WP Rocket: — WP Media – 2.10.3
    WP Sanitize Accented Uploads: — Onni Hakala / Geniem Oy – 1.2
    WP All Import – WooCommerce Add-On Pro: — Soflyy – 2.3.6
    WP All Import – Yoast WordPress SEO Add-On: — Soflyy – 1.1.5

    ### Settings ###

    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator:
    Decimal Separator: ,
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔

    ### WC Pages ###

    Kaupan polkutunnus: #6 – /tuotteet/
    Ostoskori: #7 – /tuotteet/ostoskori/
    Kassa: #8 – /tuotteet/kassa/
    Oma tili: #9 – /tuotteet/oma-tili/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Flatsome Child Theme
    Version: 2.5
    Author URL: http:%20//www.uxthemes.com/
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 2.8.5
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: flatsome-child/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome-child/woocommerce/content-product.php versio 2.6.0 on vanhentunut. Nykyinen versio on 2.6.1
    flatsome/woocommerce/content-product_cat.php versio 2.5.2 on vanhentunut. Nykyinen versio on 2.6.1
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/orderby.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php versio 2.2.6 on vanhentunut. Nykyinen versio on 2.6.0
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/success.php
    flatsome/product-searchform.php
    flatsome/woocommerce/single-product/add-to-cart/grouped.php
    flatsome/woocommerce/single-product/add-to-cart/simple.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php
    flatsome/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php versio 2.0.14 on vanhentunut. Nykyinen versio on 2.6.3
    flatsome/woocommerce/single-product/product-thumbnails.php versio 2.3.0 on vanhentunut. Nykyinen versio on 2.6.3
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php versio 2.5.0 on vanhentunut. Nykyinen versio on 2.6.0
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/additional-information.php
    flatsome/woocommerce/single-product/tabs/description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome-child/woocommerce/single-product.php

    • This topic was modified 6 years, 9 months ago by eetuhakkinen. Reason: Updated the system report
Viewing 1 replies (of 1 total)
  • Thread Starter eetuhakkinen

    (@eetuhakkinen)

    The fix was easier than I thought. I just had to update WooCommerce to 3.x.x because the newest version of Paytrail plugin doesn’t support WooCommerce older than that.

Viewing 1 replies (of 1 total)
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