Internal server error. Stage: signature_analysis

  • Resolved ideinteractive

    (@ideinteractive)


    2 years ago

    We’ve uninstalled with the “Complete deactivation” enabled and reinstalled a few times and keep running into the following error when running a manual scan:

    Internal server error.
    Stage: signature_analysis

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years ago

    Hello,

    Are there any PHP errors in your web server’s PHP logs? You can ask your hosting support about this.

    Thread Starter ideinteractive

    (@ideinteractive)

    2 years ago

    I don’t see any error logs in particular but I’m wondering now, because new security was introduced to our hosting, are there any IPs we need to whitelist from CleanTalk? It could be possible our firewall might be preventing communication if this is the case?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years ago

    Hello,

    You can find our IPs here:

    https://cleantalk.org/help/cleantalk-servers-ip-addresses

    I’m not sure that the problem is this. Could you also check if PHP logging is enabled on your web server?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you need further support, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)

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