Title: Internal Server Error from Jetpack Last modified: September 21, 2021 --- # Internal Server Error from Jetpack * Resolved [Davidian](https://wordpress.org/support/users/the-odd-duck/) * (@the-odd-duck) * [4 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-from-jetpack/) * I’ve used jetpack for years, on a number of sites, but today I woke up to an internal server error (500) * I did the standard troubleshooting mode, also put cloudflare into developer mode and tried each plugin individually. * The only one that caused this error was jetpack. * I downloaded a new copy of jetpack and overwrote the existing, and upon activation, again we had the internal server error. * This is obviously a shame as the publicise and gallery features are great, though I suppose I could source them elsewhere and I don’t use much else out of jetpack on my main site. * Any help would be great. * ### wp-core ### * version: 5.8.1 site_language: en_GB user_language: en_GB timezone: Europe/London permalink: /%category%/%postname%/ https_status: true multisite: false user_registration: 1 blog_public: 1 default_comment_status: open environment_type: production user_count: 65 dotorg_communication: true * ### wp-paths-sizes ### * wordpress_path: /home/customer/www/answers-in-reason.com/public_html wordpress_size: 11.96 GB (12839306995 bytes) uploads_path: /home/customer/www/answers-in-reason. com/public_html/wp-content/uploads uploads_size: 10.45 GB (11215957833 bytes) themes_path: /home/customer/www/answers-in-reason.com/public_html/wp-content/ themes themes_size: 12.83 MB (13456305 bytes) plugins_path: /home/customer/www/ answers-in-reason.com/public_html/wp-content/plugins plugins_size: 117.94 MB ( 123670917 bytes) database_size: 101.95 MB (106905600 bytes) total_size: 22.63 GB (24299297650 bytes) * ### wp-dropins (1) ### * object-cache.php: true * ### wp-active-theme ### * name: Blackoot Lite (blackoot-lite) version: 1.1.23 author: Iceable Themes author_website: [https://www.iceablethemes.com](https://www.iceablethemes.com) parent_theme: none theme_features: core-block-patterns, widgets-block-editor, automatic-feed- links, menus, title-tag, post-thumbnails, custom-header, custom-background, html5, widgets, editor-style theme_path: /home/customer/www/answers-in-reason.com/public_html/ wp-content/themes/blackoot-lite auto_update: Disabled * ### wp-themes-inactive (4) ### * Insights: version: 1.1.5, author: ThemeInWP, Auto-updates disabled Mantra: version: 3.3.1, author: Cryout Creations, Auto-updates disabled NewsAnchor: version: 1.08, author: aThemes, Auto-updates disabled Twenty Twenty: version: 1.7, author: the WordPress team (latest version: 1.8), Auto-updates disabled * ### wp-mu-plugins (1) ### * Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2 * ### wp-plugins-active (35) ### * Async JavaScript: version: 2.21.08.31, author: Frank Goossens (futtta), Auto- updates disabled Author Avatars List/Block: version: 2.1.8, author: Paul Bearne, Auto-updates enabled Autoclear Autoptimize Cache: version: 2.1.1, author: Theme Surgeons, Auto-updates disabled Autoptimize: version: 2.9.2, author: Frank Goossens( futtta), Auto-updates disabled Cryout Serious Theme Settings: version: 0.5.13, author: Cryout Creations, Auto-updates enabled Database Backup for WordPress: version: 2.4, author: Delicious Brains, Auto-updates enabled Discordance: version: 1.0.2, author: JINXRAT, Auto-updates disabled Easy Watermark: version: 1.0.11, author: BracketSpace, Auto-updates enabled Enable Media Replace: version: 3.5.0, author: ShortPixel, Auto-updates enabled Google Analytics Dashboard for WP (GADWP): version: 7.0.1, author: ExactMetrics, Auto-updates enabled Google Tag Manager for WordPress: version: 1.13.1, author: Thomas Geiger, Auto-updates disabled GTmetrix for WordPress: version: 0.4.4, author: GTmetrix, Auto-updates enabled Header and Footer Scripts: version: 2.2.1, author: Digital Liberation, Auto-updates enabled Health Check & Troubleshooting: version: 1.4.5, author: The WordPress. org community, Auto-updates disabled Integrately for WordPress: version: 0.1, author: Integrately.com, Auto-updates disabled Linky: version: 1.3.2, author: Nicolas RIVIERE (Undefined), Auto-updates disabled Media from FTP: version: 11.14, author: Katsushi Kawamori, Auto-updates enabled Open External Links in a New Window: version: 1.42, author: WebFactory Ltd, Auto-updates enabled PayPal Donation: version: 1.3, author: Scott Paterson, Auto-updates enabled Public Post Preview: version: 2.9.3, author: Dominik Schilling, Auto-updates disabled Redirection: version: 5.1.3, author: John Godley, Auto-updates enabled Revive Old Posts: version: 9.0.5, author: revive.social, Auto-updates enabled Seriously Simple Podcasting: version: 2.9.1, author: Castos, Auto-updates enabled Seriously Simple Stats: version: 1.3.0, author: Castos, Auto-updates enabled Seriously Simple Transcripts: version: 1.0.1, author: Castos, Auto-updates enabled ShortPixel Image Optimizer: version: 4.22.5, author: ShortPixel, Auto-updates enabled SiteGround Optimizer: version: 5.9.7, author: SiteGround, Auto-updates enabled User Role Editor: version: 4.60.2, author: Vladimir Garagulya, Auto-updates enabled Virtual Robots.txt: version: 1.10, author: Marios Alexandrou, Auto-updates enabled WangGuard: version: 1.7.3, author: WangGuard, Auto-updates enabled WP RSS Aggregator: version: 4.19.1, author: RebelCode, Auto-updates enabled WP YouTube Lyte: version: 1.7.16, author: Frank Goossens (futtta), Auto-updates disabled XV Random Quotes: version: 1.37, author: Xavi Ivars, Auto-updates enabled Yoast SEO: version: 17.2, author: Team Yoast, Auto-updates enabled Zapier for WordPress: version: 1.0.2, author: Zapier, Auto-updates disabled * ### wp-plugins-inactive (9) ### * Akismet Anti-Spam: version: 4.1.12, author: Automattic, Auto-updates enabled Embed Plus for YouTube – Gallery, Channel, Playlist, Live Stream: version: 13.4.3, author: Embed Plus for YouTube Team, Auto-updates enabled Jetpack: version: 10.1, author: Automattic, Auto-updates enabled Molongui Authorship: version: 4.3.10, author: Molongui, Auto-updates disabled Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), Auto-updates disabled Seriously Simple Speakers: version: 1.0.2, author: Castos, Auto-updates enabled WooCommerce Shipping & Tax: version: 1.25.18, author: WooCommerce, Auto-updates enabled WP Crontrol: version: 1.10.0, author: John Blackbourn & crontributors, Auto-updates enabled WP Facebook Login for WordPress: version: 1.2.3.5, author: Damian Logghe, Auto-updates enabled * ### wp-media ### * image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available imagick_version: Not available file_uploads: File uploads is turned off post_max_size: 256M upload_max_filesize: 256M max_effective_size: 256 MB max_file_uploads: 20 gd_version: 2.2.5 gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.27 * ### wp-server ### * server_architecture: Linux 3.12.18-clouder0 x86_64 httpd_software: Apache php_version: 7.4.23 64bit php_sapi: cgi-fcgi max_input_variables: 3000 time_limit: 120 memory_limit: 768M max_input_time: 120 upload_max_filesize: 256M php_post_max_size: 256M curl_version: 7.66.0 OpenSSL/1.1.1l-fips suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: false * ### wp-database ### * extension: mysqli server_version: 5.7.32-35-log client_version: mysqlnd 7.4.23 * ### wp-constants ### * WP_HOME: undefined WP_SITEURL: [https://www.answers-in-reason.com](https://www.answers-in-reason.com) WP_CONTENT_DIR: /home/customer/www/answers-in-reason.com/public_html/wp-content WP_PLUGIN_DIR: /home/customer/www/answers-in-reason.com/public_html/wp-content/ plugins WP_MEMORY_LIMIT: 512M WP_MAX_MEMORY_LIMIT: 768M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined * ### wp-filesystem ### * wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finternal-server-error-from-jetpack%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Anonymous User 18700194 * (@anonymized-18700194) * [4 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-from-jetpack/#post-14893601) * I’m sorry for the difficulties here. * > I did the standard troubleshooting mode, also put cloudflare into developer > mode and tried each plugin individually. * Did you try with only Jetpack enabled and all other plugins disabled? Did you receive the error then? * If so, please try temporarily switching to a default theme such as Twenty Twenty One to rule out a theme conflict. * If you are still having issues, I would recommend reaching out to your hosting provider. A `500` error like the one you’re experiencing is typically the result of a PHP fatal error. They can look at your server logs and tell you exactly what error is happening, which will help you to determine the cause of the issue. * Let us know how it goes and we can take another look as needed. * Thread Starter [Davidian](https://wordpress.org/support/users/the-odd-duck/) * (@the-odd-duck) * [4 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-from-jetpack/#post-14893948) * I had already spoken to the service provider – they were not actually getting any messages in the logs about the internal server error and found it all very strange. * It’s also odd that jetpack has worked fine on this site for a few years and now suddenly doesn’t work – something in your recent update causing issues? * oddly every time I deactivate jetpack and reactivate it I have to set it up again. Before I set it up, site is fine, post setting it up I get the internal server error. * However, to do what you asked above, I just activated jetpack and went through set up again… refreshed, cleared caches and all sorts… and ironically there is now no internal server error. * I wonder if there was something up with the Jetpack/Wordpress connection earlier as the internal server error happened after I connected my wordpress acc to jetpack. * I will see if I get the error again over the next few days but fingers crossed all is good. * [jennipagano](https://wordpress.org/support/users/jennipagano/) * (@jennipagano) * [4 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-from-jetpack/#post-14894791) * I am having the same problem. Also started a about 3-4 hours ago. I’bve disabled Jet Pack for now, so that my authors can get their content up. Will try refreshing caches and re-set up. So far, as soon as I enable jetpack, I can’t access dashboard. * Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/) * (@drawmyface) * [4 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-from-jetpack/#post-14897475) * We’ve seen a few reports of 500 errors on sites hosted with Siteground, but we have not been able to reproduce the issue so far. * In one case, Siteground were able to resolve the issue by downgrading from PHP 7.4 to 7.3, so that might be worth a try. * [@jennipagano](https://wordpress.org/support/users/jennipagano/) is your site also hosted with Siteground? * Thread Starter [Davidian](https://wordpress.org/support/users/the-odd-duck/) * (@the-odd-duck) * [4 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-from-jetpack/#post-14900565) * Just to update, it still seems fine. * [@jennipagano](https://wordpress.org/support/users/jennipagano/) – I wonder if re-uploading jetpack over itself would help as well. Maybe the auto-update missed something? * I don’t think that was what the problem actually was, as it was as soon as I connected my WordPress acc to jetpack that was the problem, before that stage the plugin could actually be on, but it could be a useful way for you to debug to see if you are getting the same problem. * [@drawmyface](https://wordpress.org/support/users/drawmyface/) – I’ve not needed to do the downgrade as it is still working since.. just odd that it took me a few hours of it not working and then it suddenly starting to work again, and the internal server error not actually hitting the internal siteground logs * [deathlynotes](https://wordpress.org/support/users/deathlynotes/) * (@deathlynotes) * [4 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-from-jetpack/#post-14903247) * Hi [@the-odd-duck](https://wordpress.org/support/users/the-odd-duck/) * The behavior you related in your last message looks like a server glitch, maybe a memory overload causing a slowness at the site, even the FastCGI enabled could cause the error 500, and the logs don’t register them. * I recommend you to keep your site software fully upgraded and check with the hosting support if you had any memory outrage in the last few days. * Let us know if you have any questions. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Internal Server Error from Jetpack’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * ["internal server error"](https://wordpress.org/support/topic-tag/internal-server-error/) * 6 replies * 5 participants * Last reply from: [deathlynotes](https://wordpress.org/support/users/deathlynotes/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-from-jetpack/#post-14903247) * Status: resolved