Title: Internal Server Error Check Out
Last modified: April 30, 2019

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# Internal Server Error Check Out

 *  Resolved [masdemas](https://wordpress.org/support/users/masdemas/)
 * (@masdemas)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-check-out/)
 * Hi, I just updated the plugin (3.6) – now the clients are getting an error message
   on the checkout page (Internal Server Error). After that I installed the WC Version
   3.5.8 and everything is fine again. Anybody has the same problem or a solution?
   Thanks and greetings.
 * **Theme and WP-Version:** Storefront with WordPress 5.1.1
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finternal-server-error-check-out%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-check-out/#post-11484255)
 * Hi there!
 * Receiving an Internal Server Error message is never any fun. Unfortunately, this
   is a pretty generic error message that can be caused by a few things, but I’d
   love to see if we can find the culprit here.
 * It’s possible that there might be a plugin conflict. Try disabling all of your
   plugins except **WooCommerce**. Then try testing again to see if the issue persists.
   If that resolves your issue, enable each plugin one by one while continuing to
   test until you find the plugin that causes the issue.
 * If you don’t want to do this on your live site, you can clone your site to a 
   staging environment, where you can test without affecting your users.
 * If your host doesn’t provide staging facilities, a simple way to do it is using
   the free WP Staging plugin:
    [https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/)
 * If you could also send us your System Status Report, it would help us to understand
   your site setup a bit better.
 * You can find it via **WooCommerce > Status**.
 * Select **Get system report** and then **Copy for support**.  Once you’ve done
   that, paste it here in your reply.
 *  [WillemW](https://wordpress.org/support/users/willemw/)
 * (@willemw)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-check-out/#post-11484567)
 * Hi Masdemas,
 * Same problem here after updating.
    Trail and error disabling / enabling plugins.
   Found that WooCommerce Email Customizer was the problem in my case. Updated to
   latest version fixed it!
 *  Plugin Support [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-check-out/#post-11484867)
 * Thanks for confirming [@willemw](https://wordpress.org/support/users/willemw/)
   and [@masdemas](https://wordpress.org/support/users/masdemas/) a conflict test
   would indicate that on your site.
 *  Plugin Support [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-check-out/#post-11520047)
 * [@masdemas](https://wordpress.org/support/users/masdemas/), we haven’t heard 
   back from you in a while, so I’m going to mark this as resolved – if you have
   any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Internal Server Error Check Out’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-check-out/#post-11520047)
 * Status: resolved