Support » Fixing WordPress » Internal Server Error- Can’t login, no admin listed

  • PLEASE HELP!

    I am new and taking over this website for IBEW local 614. The website was corrupted and outdated so I’m completely redoing it, learning as I go, trying to update it and make it secure. Now I’m getting the message below. I have no idea who is hosting the site, what the site root is, how to update the .htaccess file or the FTP file, I can’t login to the site so I’m not sure how to do any of the things the support pages have suggested.. There is no admin listed to contact in this error message. The person that used to manage the site retired and I just have no idea what to do. HELP!!!

    Message when I try to login:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.

    Thank you in advance-
    Frustrated Louise

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • lisa

    (@contentiskey)

    i see website is showing the “under construction” page.
    check this site: https://www.whoishostingthis.com —-will give you an idea of where to possible start to contact for webhosting vendor (ipage?)

    having access to webhosting is a good first step if you are newly managing a website
    create regular backups of files and database after you get access to webhosting
    you can access database in most webhosting vendor control panels in an area PHPMYADMIN

    • This reply was modified 9 months, 3 weeks ago by  lisa.
    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Your site is hosted at powweb.com

    Thank you both for your help! Every bit helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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