Support » Theme: OceanWP » Internal server error after theme update

  • Resolved tolba59

    (@tolba59)


    Hi guys,

    Today i did a theme update to version 1.4.11 and since then whenever i update any page it give internal server error, i did the normal troubleshooting steps and checked with hosting for the timeout and memory and at last i enebaled debugging for wordpress and found the errors related to ocean-extra, once deactivated the plugin everything was fine, any ideas?

    For reference the errors are:
    Notice: Undefined variable: this in /wp-content/plugins/ocean-extra/includes/panel/theme-panel.php on line 333
    Notice: Undefined variable: this in /wp-content/plugins/ocean-extra/includes/panel/theme-panel.php on line 343
    Notice: Undefined variable: this in /wp-content/plugins/ocean-extra/includes/panel/theme-panel.php on line 344
    Notice: Undefined variable: this in/wp-content/plugins/ocean-extra/includes/panel/theme-panel.php on line 345

    Is there a way to rollback to previous version?
    Thanks for your help in advance

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Theme Author oceanwp

    (@oceanwp)

    Hello, this is an issue with Ocean Extra that will be solved in the next release, in the meantime, you can download the previous version here: https://wordpress.org/plugins/ocean-extra/advanced/

    Hi,
    Thanks for your feedback, I tried downloading 1.3.0 , 1.3.8, 1.3.9, 1.4.0 and still having the same issue.
    The errors are not showing now but still the same behaviour, I Think it’s the ocean extra along with the current version of the theme so maybe ocean extra downgrade alone will not solve it, not sure about that of course 🙂

    Any other ideas are much appreciated, can i downgrade the theme to the previous version? or if you are going to release the fix soon i can wait for it.

    Thanks

    Theme Author oceanwp

    (@oceanwp)

    Hello, I will release Ocean Extra next week, but logically if you downgrade the plugin you shouldn’t have the issue anymore.

    Not sure what’s happening, but for me I’ll wait for next week.
    Thanks for the great work.

    Theme Author oceanwp

    (@oceanwp)

    I will try to solve this issue quickly 🙂

    Many thanks Nick, as always perfect support

    Hi Nick,
    Many thanks for the fast move I saw that ocean extra 1.4.2 is now available, so i updated it but unfortunately the same issue still happens.

    However, i don’t get the errors now in the debug mode but still the same behaviour is happening, and when i deactivate Ocean extras all is good.

    Thanks for your support

    Theme Author oceanwp

    (@oceanwp)

    Hi @tolba59, what is your PHP version? If it is not PHP 7, upgrade to PHP 7, it should solve the issue.

    You are a star Nick 🙂
    Thanks a lot, this solved the issue, i had PHP5.6 active.

    Have a nice day and again thanks for the great work and support

    Theme Author oceanwp

    (@oceanwp)

    You are most welcome 🙂

    PS: If you like OceanWP, can you take 2 minutes of your time to rate it 5 stars? https://wordpress.org/support/theme/oceanwp/reviews/?filter=5

    Thank you very much 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
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