Support » Plugin: W3 Total Cache » Internal Server Error after installing

  • Resolved barthdesigns

    (@barthdesigns)


    Hello,
    I did install your plugin to my OnlineHelmetDesigner.com (Multisite) website. When I did click “Network activata” the site did go wrong, and I see 500, Internal Server Error screen. I can not access WP admin.

    I did go to FTP and delete the plugin. Unfortunately I still can not access my site.
    Please help!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Update:
    site admin panel and only homepage works if I delete the .htaccess file. But then I get error for all sub-site with 404.

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello,
    Go to your Network Admin site and configure W3TC there. On the Performance –> General Settings Tab, scroll down to the Miscellaneous section near the bottom. There, you need to uncheck “Use single network configuration file for all sites.”

    barthdesigns

    (@barthdesigns)

    Hello,

    Ok, what I had to do is to download a basic/original .htaccess file and replace it with the one created by your plugin. This was the only way my site worked again. Unfortunately I am afraid to reinstall your plugin now. Not sure what caused the problem and would not want to do it once again 🙁

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello,
    Can you please share the replaced .htaccess if you still have it?
    There is a possibility that the rules were not written in the correct order.

    barthdesigns

    (@barthdesigns)

    Hello Marko,
    Yes, I still have it! Do you have an email where I can send it to?
    Not sure if it has something I do not want to share online.
    Thank you!

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello,
    You can send it via our plugin in Performance>support

    barthdesigns

    (@barthdesigns)

    I’m sorry, but I did delete your plugin. I do not want to reinstall it at any costs. As mentioned, it broke my site, so I’m sorry.

    If you would like the file, please send a private message for me with your email, if it is possible.

    Thanks, enjoy your day!

Viewing 7 replies - 1 through 7 (of 7 total)
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