Title: Internal Server Error After 3.3.1 Update Last modified: August 20, 2016 --- # Internal Server Error After 3.3.1 Update * [matteo.dallombra](https://wordpress.org/support/users/matteodallombra/) * (@matteodallombra) * [14 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/) * Hi, * Today I’ve performed an automatic update on the website [http://www.cribeinasco.it](http://www.cribeinasco.it) to the 3.3.1 version. Apparently it failed because I suddenly got the 500 Internal Server Error. And I can no longer access the Admin dashboard. * I’ve already tried to delete the .htaccess file as well as adding the php.ini file to increase memory with no luck in either case. * There’s anyone that can help me out here? * Thanks Viewing 9 replies - 1 through 9 (of 9 total) * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [14 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622720) * Using ftp did you try and update manually by replacing all files and folders except **wp-content folder and wp-config.php file ** * Thread Starter [matteo.dallombra](https://wordpress.org/support/users/matteodallombra/) * (@matteodallombra) * [14 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622721) * no, because I was concerned about losing all the data. * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [14 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622723) * Your data is saved in database and all your plugins themes and uploads are saved in wp-content folder so as long as you keep a backup of database and wp-content folder you can replace all files and folders as long as you are not updating more then 2 major versions. * [http://codex.wordpress.org/Upgrading_WordPress_Extended](http://codex.wordpress.org/Upgrading_WordPress_Extended) * Thread Starter [matteo.dallombra](https://wordpress.org/support/users/matteodallombra/) * (@matteodallombra) * [14 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622724) * thanks, I’ll try it now and let you know the result. * Thread Starter [matteo.dallombra](https://wordpress.org/support/users/matteodallombra/) * (@matteodallombra) * [14 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622725) * I’ve manually update all the files you said but I’m still getting the 500 Internal Error. Any ideas? * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [14 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622726) * First thing to do is check with your host if they are having any problem with server. If there are no problem then try * Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins, using ftp rename plugins folder to plugins_hold and create a blank plugins folder If that resolves the issue, delete blank plugins folder and rename original back to plugins reactivate each one individually until you find the cause. * If that does not resolve the issue, try switching Twenty Ten theme (WordPress 3.0 and higher) to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/ themes/ and rename the directory of your currently active theme. This will force the Default theme Twenty Ten theme (WordPress 3.0 and higher) to activate and hopefully rule-out a theme-specific issue. * If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files. * If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you. * Thread Starter [matteo.dallombra](https://wordpress.org/support/users/matteodallombra/) * (@matteodallombra) * [14 years, 2 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622729) * permits on file can have a influence on this issue? To wich number they should be? * [pablizyocka](https://wordpress.org/support/users/pablizyocka/) * (@pablizyocka) * [13 years, 3 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622930) * Hello, same here. Just updated automatically to new version and everything has screwed up under the internal server error 500 message. I’ve tried everything through the ftp cause of course I can’t access admin panel anymore, but it won’t let me rename folders, and I have no clue on what to do now. * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [13 years, 3 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622931) * This is very old post to get best response you need start a new topic * Using ftp have tried to replace all files and folders except **wp-content folder and wp-config.php file.** Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Internal Server Error After 3.3.1 Update’ is closed to new replies. ## Tags * [server-error](https://wordpress.org/support/topic-tag/server-error/) * In: [Installing WordPress](https://wordpress.org/support/forum/installation/) * 9 replies * 3 participants * Last reply from: [govpatel](https://wordpress.org/support/users/govpatel/) * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/internal-server-error-after-331-update/#post-2622931) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics