Title: Internal server error.
Last modified: July 3, 2024

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# Internal server error.

 *  Resolved [Herman Karssen](https://wordpress.org/support/users/cysoon/)
 * (@cysoon)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/internal-server-error-729/)
 * When I start a malware scan manually, I’m getting this error at “Updating statuses
   for the approved files”.
 * The error occurred
   Internal server error.Stage: get_approved_hashes
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finternal-server-error-729%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/internal-server-error-729/#post-17867657)
 * Hello [@cysoon](https://wordpress.org/support/users/cysoon/),
 * Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
   
   WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings—
   > enable “Complete Deactivation” —> Save Changes.Plugins —> Installed plugins—
   > Security by CleanTalk —> Deactivate and Activate
 * This option will reset all plugin settings. Don’t forget to insert your access
   key.
 * Did it help?
 *  Thread Starter [Herman Karssen](https://wordpress.org/support/users/cysoon/)
 * (@cysoon)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/internal-server-error-729/#post-17868128)
 * Hello Dimitry,
 * No, it didn’t help… Complete Deactivation, Save. Deactivated the plugin and activated
   it.
   I’m getting the same error.
 * The website is giving almost every half hour the status code: 500 – Internal 
   Server Error. And I have the feeling that it started after the update to the 
   latest version. But not sure.
 * Thanks in advance!
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/internal-server-error-729/#post-17868256)
 * Can you reach out to our support team so we can gather some more information 
   from you concerning this issue? Please, create a private ticket:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Thread Starter [Herman Karssen](https://wordpress.org/support/users/cysoon/)
 * (@cysoon)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/internal-server-error-729/#post-17871141)
 * Quick response and problem was solved quickly.
 * _We’ve fixed the issue by increasing your PHP memory limit to 256 MB._
 * Thanks Cleantalk!
    -  This reply was modified 1 year, 9 months ago by [Herman Karssen](https://wordpress.org/support/users/cysoon/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Internal server error.’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=2295231)
 * [Login Security, FireWall, Malware removal by CleanTalk](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Herman Karssen](https://wordpress.org/support/users/cysoon/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/internal-server-error-729/#post-17871141)
 * Status: resolved