Title: Internal Server Error
Last modified: April 2, 2021

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# Internal Server Error

 *  [mkenzo](https://wordpress.org/support/users/mkenzo/)
 * (@mkenzo)
 * [5 years ago](https://wordpress.org/support/topic/internal-server-error-656/)
 * When trying to access Appearance> customize Internal Server Error occurs
 * When I enable other themes it does not occur.
 * This site is hosted on the AWS dedicated instance t2micro, AMI bitnami-wordpress-
   5.7-2-linux-debian-10-x86_64-hvm-ebs-7d426cb7-9522-4dd7-a56b-55dd8cc1c8d0.
 * Please I need help.
    Thank you, Mauro
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finternal-server-error-656%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Springtide](https://wordpress.org/support/users/reneyoung/)
 * (@reneyoung)
 * [5 years ago](https://wordpress.org/support/topic/internal-server-error-656/#post-14270516)
 * I get a “Not Found” error when I click your link.
    Is the error you get “Secure
   connection failed”? I’m getting that when I click Appearance > Customize, but
   I found that if I deactivate the Astra Pro plugin, the problem goes away. Activate
   the plugin, problem returns. This is happening on 5 of 8 sites where I have Astra
   installed. I’ve launched a ticket with Brainstorm Force. If I get a solution,
   I’ll post it.
 *  [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * (@bsfherman)
 * [5 years ago](https://wordpress.org/support/topic/internal-server-error-656/#post-14276350)
 * Hi [@mkenzo](https://wordpress.org/support/users/mkenzo/),
 * Have you tried deactivating all of the plugins installed and see if the issue
   persists?
 * [@reneyoung](https://wordpress.org/support/users/reneyoung/), thanks for that.
   However, I am thinking that [@mkenzo](https://wordpress.org/support/users/mkenzo/)’
   s issue is different.
 * Kind regards,
    Herman 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Internal Server Error’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/astra/4.12.6/screenshot.jpg)
 * Astra
 * [Support Threads](https://wordpress.org/support/theme/astra/)
 * [Active Topics](https://wordpress.org/support/theme/astra/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/astra/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/astra/reviews/)

## Tags

 * ["internal server error"](https://wordpress.org/support/topic-tag/internal-server-error/)

 * 2 replies
 * 3 participants
 * Last reply from: [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/internal-server-error-656/#post-14276350)
 * Status: not resolved